Services designed with accessibility in mind.

Call 1-800-694-9313 (9:00 a.m. until 5:00 p.m.) to talk to a representative about:

  • Special telecommunication equipment that you need
  • Long-distance and calling-card discounts for teletype (TTY) users
  • Directory assistance exemptions

Bell Aliant IP-Relay

Chat-enabled conversation relay for people with hearing or speech disabilities

  • Use chat on your computer to get specially trained operators to:
    • call on your behalf
    • relay a conversation between you and the person called
  • Access the service 24/7
  • Use IP-Relay for FREE within Canada and U.S.
  • If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech disabilities

Register for IP Relay

  • Contact your Bell Aliant Representative
  • Special Needs Centre at 1-800-694-9313

Need help with IP Relay?

  • Contact your Bell Aliant Representative
  • Call 1-800-694-9313 for Voice
  • Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)

Want to communicate with another IP Relay user?

  • Call 1-877-855-7851

Bell Aliant Teletype-Relay

Teletype conversation relay for people with hearing or speech disabilities

  • Use your teletypewriter to get specially trained operators to:
    • call on your behalf
    • relay a conversation between you and the person called
  • Access the service 24/7
  • Use Teletype-Relay for FREE within Canada and U.S.
  • If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech disabilities

Need help with Relay?

  • Call 1-800-694-9313 for Voice
  • Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)

Want to communicate with another Teletype user?

  • Call 1-800-855-0511 for Voice to TTY
  • Call 711 for TTY or telephone

Long distance discount

For people with hearing or speech disabilities who use a keyboard to converse on calls.

  • Apply for a 100% discount on within-Canada long distance calls that are placed from your business line
  • Qualify by sending us a letter of recommendation from a physician or representative advocacy group

Call 1-800-694-9313 to apply.

Directory assistance discount

For people with hearing, speech, visual or motion disabilities.

  • Get 100 free directory assistance calls from your business line each month
  • Qualify by sending us a letter of recommendation from a physician or representative advocacy group.

Call 1-800-694-9313 to apply.

Operator-assisted calls

Unable to place a direct-dialed long-distance call because of a disability?

  • Tell the operator when you dial '0' to get free directory assistance

Other accessibility services

Fibe TV

That includes:

  • An extra audio stream for described video (when provided with the program)
  • Closed captioning for people with hearing disability
  • Programming from Accessible Media Inc (AMItv):
    • Digital Channel: 65
    • Broadcasts popular TV programs from conventional and specialty TV services in open format for people who have hearing or vision loss
  • A TV remote control that has a raised #5 button to help people who are visually impaired choose channels
  • Free service calls for customers requiring accessible services

Billing

  • In alternate formats (e.g. large print and Braille) on request