SupportHome Security

Save article

Set up alerts triggered by certain conditions or device state

Add an alert when something happens

NextGen Home Security™ provides the ability to set up alerts when certain conditions occur such as a door opening or closing, a camera or sensor detecting motion, a siren sounding or when a smoke detector is triggered.

Set up these alerts through the home security portal.

What you need before you start:

  • An Internet connection.
  • A computer or a mobile device.
  • Your username and password for the home security online portal.

Follow these easy steps

  1. Visit the home security portal.
  2. Enter your username and password and click Sign In.
    • Your username and password were provided by the technician during installation. If you do not have them, please call support at 1-855-777-4117.
    • You may be prompted to set up security questions. These questions are used to recover your password in case you forget it. Once they have been completed, click Save.
  3. Click the Alerts tab.
  4. Click Add Alert. The Select Alert Type pop-up window appears.
  5. Accept the default selection, When something happens, and click OK. The Alert When Something Happens pop-up window appears.
  6. Select the conditions for your alert:
    • Trigger:  Choose from the list of all sensors in your household.
    • Event: If a door is the alert trigger, choose between Open or Closed.

      Different options are available if you’re creating an alert based upon the camera, motion detector or smoke detector.

      You may also choose to trigger alerts or automations only if the event occurs and the device stays in the state for some time (e.g., the front door is opened and stays open for more than five minutes).

    • Active: Choose between Always or During Selected Times/Days.

      If During Selected Times/Days is selected:

      • Enter the Start and End Times
      • Check the days when you wish to get an alert.

    • Additional Text and Attachments: You can enter additional text that shows up in the alert to help describe the conditions of your alert. If you choose to send a picture or video clip, a new picture or video clip is automatically captured at the time of the event and sent along with the alert.
  7. Once you have made all required choices, click Save.

View my saved articles