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Issues with a third-party app

If you’re experiencing issues with a third-party app (e.g. Netflix or Amazon Prime) and can’t seem to resolve it, you may need to clear the app’s data.

Note: this may cause you to lose your saved data and you may need to log in to your app and set it up again.

To clear app data:

  1. Press the Home button on your Fibe TV Voice Remote and select Settings.
  2. Scroll to Device and select Settings.
  3. Select Apps.
  4. Select See All Apps.
  5. Select the app that is having the issue.
  6. Select Clear Data.
  7. Select OK.