Email article Save article

'Registration failed', 'Duplicate Registration' or 'Registration already in use' error messages

 These error messages indicate that youre Fibe TV receiver is not properly registered.

To register your Fibe TV receiver:

  1. On the registration screen, use the number pad on your remote to enter the registration number for your receiver. This number is your 10 digit phone number and the first 4 digits of your account number.
  2. Press OK on your remote.
  3. Use your right-arrow to select Yes / Oui to the question Master PVR / RVP principal if prompted.
  4. Press OK on your remote.
  5. The Registration / Enregistrement successful screen displays.
  6. The Fibe Guide will download. This takes may 2-3 minutes to complete.
  7. Once this process is complete, you will automatically be taken to live TV.
  8. If you are prompted for a password, enter 1234 with your remote.