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Stop receiving reoccurring calls from a fax machine

To stop receiving unwanted fax calls:

  1. Lift your phone receiver.
  2. Dial *69 (Call Return).


    • There may be a charge for Call Return if it is not included in your bundle.
    • Call Return is unable to identify non-published-cellular and call-blocked numbers.
  3. When you hear the number:

    • Contact the sending party, or
    • Contact us for assistance. We can contact the sender to inform them to stop sending faxes to your line.

    Note: You can also reduce unwanted telemarketing calls by registering your phone number with the National Do Not Call List that is operated by the Canadian government.