SPAM messages are unsolicited or malicious messages sent to you. Sometimes legitimate e-mails are mistakenly identified as unsolicited or malicious messages and blocked.
Unsolicited or malicious messages (non legitimate e-mails) are referred to as false negatives.
Legitimate e-mails which are blocked are referred to as false positives.
What you need before you start
- Never respond to SPAM. In most cases, responding to a SPAM message will cause more SPAM to come.
Follow these easy steps
Reporting SPAM via your e-mail client
In reports of false negatives, a review is required to determine why it was overlooked. To report cases of false negative (SPAM), please follow the steps below:
- Get a copy of the full header
- Open the fraudulent e-mail
- Paste the full header at the top of the e-mail
- In the subject heading, enter "FN Report Bell Aliant" followed by today's date. For example: FN Report Bell Aliant Mon, 31 May 2010
- Forward the e-mail to firstname.lastname@example.org
Reporting a legitimate e-mail blocked as SPAM via your e-mail clientIn cases where legitimate business or personal e-mails have not been delivered to you because they have been wrongly categorized as SPAM, the sender of the message should resend their original messages to email@example.com address. Make sure to include the e-mail addresses of both the sender and the recipient.
Reporting SPAM using Bell Aliant WebmailIf you use Bell Aliant Webmail to check your e-mail:
- Log into Bell Aliant Webmail
- Select the fraudulent e-mail
- Click on Report as Spam button
- The message is automatically forwarded with all the correct details and deleted from your mailbox.
This will send an alert to the SPAM abuse centre for investigation.
- For other related topics see www.bellaliant.net/abuse