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Stop spam messages

SPAM messages are unsolicited or malicious messages sent to you. Sometimes legitimate e-mails are mistakenly identified as unsolicited or malicious messages and blocked.

Unsolicited or malicious messages (non legitimate e-mails) are referred to as false negatives.

Legitimate e-mails which are blocked are referred to as false positives.

What you need before you start

  • Never respond to SPAM. In most cases, responding to a SPAM message will cause more SPAM to come.

Follow these easy steps

Reporting SPAM via your e-mail client

In reports of false negatives, a review is required to determine why it was overlooked. To report cases of false negative (SPAM), please follow the steps below:

  1. Get a copy of the full header
  2. Open the fraudulent e-mail
  3. Paste the full header at the top of the e-mail
  4. In the subject heading, enter "FN Report Bell Aliant" followed by today's date. For example: FN Report Bell Aliant Mon, 31 May 2010
  5. Forward the e-mail to

Reporting a legitimate e-mail blocked as SPAM via your e-mail client

In cases where legitimate business or personal e-mails have not been delivered to you because they have been wrongly categorized as SPAM, the sender of the message should resend their original messages to address. Make sure to include the e-mail addresses of both the sender and the recipient.

Reporting SPAM using Bell Aliant Webmail

If you use Bell Aliant Webmail to check your e-mail:

  1. Log into Bell Aliant Webmail
  2. Select the fraudulent e-mail
  3. Click on Report as Spam button
  4. The message is automatically forwarded with all the correct details and deleted from your mailbox.

This will send an alert to the SPAM abuse centre for investigation.

Additional information