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Troubleshoot my Wi-Fi connection

Simple things such as correct settings, proper placement and eliminating interference can help fix issues with your wireless connection.

To troubleshoot your Wi-Fi:

 

Check your network name

You will find the network names printed on a sticker on your modem.

A copy of the stickers is also placed in your welcome guide for easy reference.

 

Check the location of your modem

 

Check for interference

 

Reboot your computer

 

Check for peer-to-peer sharing

 

Reboot your modem

 

Check for spyware

 

Clear your web browser cookies and cache

 

Additional information

  • If you continue to experience slow wireless speeds or connection issues, you may want to inquire about a Fibe Wi-Fi Extender. For more information please contact us.