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Troubleshoot my Wi-Fi connection

Simple things such as correct settings, proper placement and eliminating interference can help fix issues with your wireless connection.

Follow these easy steps:

Check the network name

You will find the network names printed on a sticker on your modem and wi-fi extenders. A copy of the stickers will also be placed in your welcome guide for easy reference.

Check location of the modem

It is important to ensure that the modem and your wi-fi extender are not placed on top of another electronic device or anything that produces heat. This could cause the equipment to overheat and could lead to possible damage or interference with your internet connection.

Interference or low signal strength

Your FibreOP modem and wi-fi extender should be placed in the central locations and at least 1 foot away from any other wireless electronic devices (cordless phone, baby monitor, etc...) to minimize interference.

Reboot your computer

Turn your computer off and turn it back on. Restarting your computer can often help clear speed issues by closing programs that are running in the background and may be impacting your speed.

Check for peer-to-peer sharing

Your speed will be impacted by uploading or downloading files using peer-to-peer software.  Close all peer-to-peer file sharing programs (example: Utorrent, Gnutella , Limewire) on your computer and any other computers or devices in your home.

Reset your router

Like any other piece of hardware, your modem and wi-fi extender may need to be reset after running for an extended period of time.

To reset your modem:

  1. Shut down your computer.
  2. Push the power button located at the back of the modem or remove the power cord from the back of the modem.
  3. Wait 30 seconds and then power up the modem and computer.

To reset your wi-fi extender:

  1. Remove the power cord from the back of the wi-fi extender.
  2. Wait 30 seconds.
  3. Plug the power cord back into the wi-fi extender.

Check for spyware

Spyware is piece of software that gathers information through your connection, often without your knowledge or consent. If spyware is present on your computer, it can slow down your connection speeds.

Make sure to scan for Spyware and clean your system regularly using Anti-Spyware software.

Clear your web browser cookies and cache

When surfing the Internet, your web browser stores (caches) text, images and preferences (cookies). Over time, these files accumulate and may have to be cleared or they can cause slower speeds while browsing.

For help clearing cookies and cache, select your browser from the following list:

Additional information

If the problem persists, please contact us for help.