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TV is frozen or pixellated

There are several things that could be causing this.

Follow each of these options until your issue is resolved:

 

 

Reboot your receiver

 

  • Press and hold-down the green POWER button on the front of your TV receiver for 5 seconds (until the red, green, and blue lights come on).
  • Wait a few minutes for the reboot to take place. You may see a black screen during this time.
  • Once the reboot completes, content from the channel that you last viewed appears.
 

Reboot your modem

 

  1. Push the power button on your Fibe modem or unplug its power cord.
  2. Wait 30 seconds.
  3. Push the power button again or plug the power cord back into the modem.
  4. The modem will take 2-3 minutes to power back up.
  5. Check your TV to see if the channel content appears.

If your issue is still not resolved, Contact us