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Use the Voicemail-to-Email Web Portal

Voicemail-to-email is a service that sends your Voicemail messages to your email address. You will receive an immediate email notification when a voicemail message has been left in your Voicemail box. Voicemail-to-email is included for free with your Voicemail subscription.

For quick reference, use the following checklist to retrieve, reply or forward a message via the Voicemail-to-Email Web Portal. For more guidance, follow the detailed step-by-step instructions. 

What you need before you start

  • You require speakers or headphones connected to your computer and media player software (e.g. Windows Media player) to use the Voicemail-to-Email Web Portal.

Checklist

  • Log in to the Voicemail-to-Email Web Portal using your phone number and Voicemail password
  • Retrieve new messages via the Voicemail-to-Email Web Portal
  • Reply or Forward a Message via the Voicemail-to-Email Web Portal

Follow these easy steps

Access the Voicemail-to-Email Web Portal

  1. Navigate to the Voicemail-to-Email Web Portal
  2. Enter your ten digit phone number and your Voicemail password.
    Note: Your password is the same one used to access your messages via telephone.
  3. Click Login.
  4. Your messages will appear in the My Voicemail section or under Messages if you have a check mark in the box beside go directly to my voicemail inbox the next time I login. 

Retrieve new messages via the Web Portal

Follow the steps above to access the Voicemail-to-Email Web Portal. Once complete: 
  1. Click new voice messages in the Welcome section. A list of new messages you have not yet retrieved appears, providing the phone number of each sender.
  2. In the From column, click on the phone number of the sender.
    Note: Message Details, such as date and time sent appears, in addition to the actual message attached as a .WAV sound file.
  3. Click message.wav and follow the prompts from the media player to hear your message.

Reply or Forward a Message via the Voicemail-to-Email Web Portal

  1. From the Manage Voicemail > Messages screen, click the box beside the message you wish to reply to or forward.
  2. A check mark appears in the box.
  3. a) Select Forward from the top menu bar if you want to forward a message. If forwarding a message, select Send to send your introduction along with the original message to the recipient(s) you specify.
    b) Select Reply if you want to reply to a message. The Compose screen appears. If replying to a message, select Send to send your response to the recipient(s) you specified.

You have successfully logged in and used the Voicemail-to-Email Web Portal!