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Using Wi-Fi pods

What are Wi-Fi pods?

Wi-Fi pods are additional Wi-Fi access points that are placed throughout your home. They work together with our Home Hub 3000 or 2000 modems to create a seamless, powerful Wi-Fi network in every room.

Installing a pod

Installing a pod

You can use the Bell Wi-Fi app to install a pod if you subscribe to Internet service from Bell and have a Giga Hub, or a Home Hub 3000 or 2000. To do so:

  1. Search for Bell Wi-Fi in the app store for your mobile device.
  2. Download and install the app.
  3. Open the Bell Wi-Fi app and log in with your My account username and password. Get help logging in to the Bell Wi-Fi app.
  4. Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with pods for setup.
  5. Plug your pod in a power outlet. If you have more pods, plug them around your home. The empty hexagons indicate how many pods you can plug in.
  6. Keep your mobile device near the pod as you plug it in. The Bell Wi-Fi app will confirm when it's connected.

Adding a Pod:

  1. Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with the pod during setup.
  2. Touch the Menu icon (bottom right).
  3. Scroll down to the Access points section and touch Add a pod.
  4. Follow the on-screen prompts to add your pod.

Locate and name a pod:

  1. In the Adapt section of the home screen, touch the pod you want to locate and name.
  2. Touch the three stacked dots in the top right corner.
  3. Touch Locate and name pods.
  4. Follow the on-screen prompts

Follow these installation tips for best performance:

  • Keep your mobile device near the pods as you plug it in
  • Ensure Bluetooth is enabled on your dvice. The app uses Bluetooth to communicate with the pods during setup. The Bell Wi-Fi app will confirm when it's connected.
  • If you have multiple pods, space them evenly

Pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, and within 10 to 14 metres from each other and from your modem.

  • Install the pod(s) on interior walls

    Ideally, place the pod along the interior walls separating the rooms rather than exterior walls. If you have both Wi-Fi Pod Minis and Wi-Fi Pods, use the Wi-Fi Pods in the centre of your home and spread the Wi-Fi Pod Minis outward to the furthest rooms. For best performance, check that your Wi-Fi Pods connect to the modem without connecting through a Wi-Fi Pod Mini first.

  • Keep the pod(s) in the open

    Wi-Fi signals travel through the air and generally weaken over distance, but their strength can also be affected by:

    • Building materials: Concrete or metal make it harder for the Wi-Fi signal to move freely, ultimately slowing down your Internet speed.
    • Appliances: Certain appliances, like microwaves or even baby monitors, can interfere with the Wi-Fi signal, possibly slowing down your speed.
    • Ventilation: A pod should not be covered by furniture or placed in an electrical cabinet, where it can overheat and impact performance.
  • Wait 24 hours for best performance

    Bell Wi-Fi pods continuously optimizes your network based on when and where your devices access the Internet in your home. This helps ensure they always get the strongest signal. After installing a pod, or any time you unplug them, it may take up to 24 hours to complete the optimization process.

Good to know:

  • Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic.
  • While Bell Wi-Fi pods determine the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.
  • If a pod has a poor connection to the modem, try moving it to a different location to see if this improves performance.

Using pods

Troubleshooting pods