You may have recently received an email, letter or bill insert informing you that Bell Aliant filed an application for forbearance to the CRTC. This means we have asked the CRTC to have Home phone services in some areas deregulated (“forborne from regulation”), which will let us bring new local service offers to you faster. If our request is approved, you will continue to receive the quality services you have come to expect from Bell Aliant, though now under our Terms of Service.
Below are answers to questions you may have about this information.
Will I experience any changes to my Home phone service right now?
No, you will not experience any changes to your Bell Aliant services.
What is the difference between regulated and forborne areas?
Regulated areas are governed by the CRTC. An area that is forborne from regulation is no longer governed by the CRTC.
When will I know if my area is forborne?
If our application is granted by the CRTC, we will notify you that your area has been forborne from regulation.
How will I benefit from forbearance?
In areas that are forborne, Bell Aliant will be able to respond to the competitive environment and bring you new local service offers quicker than before.
What are the main changes that will result from forbearance?
If your area is forborne, your services will fall under Bell Aliant’s Terms of Service. It’s a good idea to familiarize yourself with our terms at bellaliant.ca/legal-regulatory
Further information can also be obtained from:
Commission for Complaints for Telecom-television Services (CCTS)
http://www.ccts-cprst.ca/
Tel: 1-888-221-1687
TTY: 1-877-782-2384
Fax: 1-877-782-2924
P.O. Box 56067 Minto Place RO, Ottawa, ON, K1R 7Z1
Canadian Radio-television and Telecommunications Commission
www.crtc.gc.ca
Tel: 1-877-249-2782
TTY: 1-877-909-2782
Fax: 1-819-994-0218
Ottawa, ON, K1A 0N2
Office of Consumer Affairs(OCA) –
Innovation, Science and Economic Development Canada
https://ic.gc.ca/eic/site/oca-bc.nsf/eng/home
Tel: 1-800-328-6189
C.D. Howe Building
235 Queen Street, 6th Floor West, Ottawa, ON, K1A 0H5
Competition Bureau of Canada
www.competitionbureau.gc.ca
Tel: 1-800-348-5358
TTY: 1‑866‑694‑8389
Fax: 1-819-997-0324
50 Victoria Street, Room C-114, Gatineau, QC, K1A 0C9
Office of the Privacy Commissioner of Canada
www.priv.gc.ca
Tel: 1-800-282-1376
TTY: 1-819-994-6591
Fax: 1-819-994-5424
30 Victoria Street, Room C-114, Gatineau, QC. K1A 1H3