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Wireless TV troubleshooting - R1000H + 4K + VAP

There are several things that could be causing problems with your wireless TV.

Please check the following to resolve your issue:


Check that your Wireless 4K Whole Home PVR is connected and paired to the R1000H.

  1. Ensure the VAP is powered on and connected to the Fibe modem via an Ethernet cable.

  2. Turn on the wireless 4K Whole Home PVR and TV. This may take up to two minutes, during which no lights may be visible on the receiver.
  3. Make sure that your TV's input source is set to the proper input that you used to connect your wireless receiver. For more help in selecting your input source, visit
  4. Wait until you see the connection instructions appear on the TV.

  5. On the front of the VAP, confirm that the Wi-Fi LED is either solid green or flashing green. Press the WPS button on the Wireless transmitter (VAP) and ensure the bottom LED light is flashing green.

  6. Within 2 minutes, press select on the Bluetooth slim remote pointing at the wireless 4K Whole Home PVR.

    Note: You need to be in front of the receiver pointing the remote at it. Pairing could take up to 5 minutes.

  7. The connected screen appears on your TV once the wireless 4K Whole Home PVR is paired to the Wireless transmitter.



Check the signal strength on your Wireless 4K Whole Home PVR


Reboot your modem


Reboot your Fibe receivers

If you are still having problems, please repeat these steps again or contact us for help.