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Using Fibe TV Cloud PVR

Step 1: About Fibe TV Cloud PVR

Fibe TV has evolved to a cloud-based storage system for all your recordings. It lets you store up to 320 hours of recordings, regardless of resolution, for up to 60 days.

When your recording is 15 days from expiring, it will be added to the Expiring Soon row at the bottom of the Recordings page.

When you’re close to reaching your 320 hours of storage, future recordings that could be affected will be shown in the Notification row at the top of your Recordings page.

Step 2: Recording

Recording a program that’s currently playing

  1. While watching a show, press the Record button on your Fibe TV Voice Remote.
  2. Select what you want to record, how long you’d like to keep the show and when to stop recording.
  3. Select Record.

Scheduling a recording

You can record programs simultaneously and watch them on any of your screens, at any time. You can keep up to 320 hours of recordings, which will be saved for 60 days

  1. In the Guide, select the program you want to record and press the Record button on your Fibe TV Voice Remote.
  2. Select what you want to record, how long you’d like to keep the show and when to stop recording.
  3. Select Record.

Step 3: Change the end time of a recording (post-padding)

You can set a scheduled or in-progress recording to continue for an extra 5 minutes, 15 minutes or 30 minutes after the scheduled end time. This is called post-padding.

To turn post-padding on:

  1. Select Record on the content you’d like to set post-padding on.
  2. Select the Stop recording menu.
  3. Select the desired post-padding time.
  4. Select Record to set and exit.

Step 4: Viewing scheduled recordings

  1. Press the Home  button on your Fibe TV Voice Remote and select Recordings.
  2. Select the Scheduled shortcut at the top of the page to view scheduled recordings.

Step 5: Reviewing and deleting recordings

  1. Press the Home  button on your Fibe TV Voice Remote and select Recordings.
  2. Choose the recording you want to delete.
  3. Select Delete Recordings.
  4. Select Delete in the pop-up message to confirm.

Step 6: Viewing the space left on your Cloud PVR

  1. Press the Home  button on your Fibe TV Voice Remote and select Recordings.
  2. Select the Storage shortcut.

Step 7: Troubleshooting Recordings are not available error

If the Unable to Play Stream error message appears when you try to watch a recording, there could be a connection error between the receiver and Cloud PVR or the recording may be corrupt.

To troubleshoot the problem:

  • Try playing a different recording. If that works, there may be an issue with the previous recording.
  • Try restarting your Fibe TV Box:
    1. Select Settings.
    2. Under Device, select Settings again.
    3. Select Device Preferences, then scroll to Reboot.

If the problem persists, find help in our Community forum.

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