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Centrex IP: Audio Quality issues

If you are experiencing audio quality issues with voice calls on a Centrex IP service, try the following steps:

  1. Disconnect the headset from the IP phone and use handset to see if problem persists. If not, it is likely an issue with a defective headset.

  2. If many users are experiencing the problem, confirm there is no LAN network issues with your IT Administrator.

  3. If only one user is experiencing the problem, follow these troubleshooting steps:

    • Confirm internet access is working. If not, check all cable connections, but especially LAN cables, to make sure they are securely attached.
    • Powercycle the phone set.
    • Login to another phone with same login ID.
    • Try another Centrex IP phone in data jack.

    If still unable to resolve, the designated Centrex IP Support person for your business should contact the Bell Aliant Help Desk.