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Forgot my parental control or purchase PIN

The default Parental control PIN number is set to 1234. If you have created a personalized PIN and no longer remember what it is, you can reset it.

To reset your Parental control or purchase PIN:

  1. Press the MENU button on your Fibe TV remote. The MENU screen appears.

  2. Use the right-arrow button on the remote to scroll to Settings.

  3. Use the down-arrow button on the remote to scroll to Parental controls.

    Parental Control
  4. Press the OK button. The Parental controls - Settings screen appears.

    Parental Control
  5. Use the down-arrow button on the remote to scroll to Reset Pin.

    Parental Control
  6. Press the OK button. The Pin Management screen appears.

  7. Use the down-arrow button on the remote to scroll to Forgot PIN.

    Parental Control
  8. Press the OK button. The Answer Security Questions  screen appears.

  9. Use the number buttons on the remote to enter the answer to your first security question.

  10. Use the down-arrow button on the remote to scroll to the next security question.

    Use the number buttons on the remote to enter the answer to this security question. Repeat steps 6 and 7.

  11. Use the left-arrow button on the remote to scroll to Verify Answers.

  12. Press the OK button. The PIN Management – Forgot PIN - Pick PIN screen appears.

  13. Use the down-arrow button on the remote to scroll to Parental control PIN.

    Parental Control
  14. Use the number buttons on the remote to enter a new PIN and then re-enter the PIN to confirm it. You may wish to make a note of your PIN for future reference.

    Parental Control
  15. To change your Purchase PIN use the down-arrow button on the Fibe TV remote to scroll to Purchase PIN.

  16. Press the OK button and repeat step 14 to complete the change.

  17. Press the EXIT button to resume watching TV.