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Hosted Exchange: Reset your password or a user's password

What you need to know before you start

  • Your full e-mail address and password

  • If you do not know your e-mail address and password, contact us at 1-888-267-2411. Choose option 1 then 5.

Follow these easy steps

Reset your password

  1. Go to the Control Panel website at

  2. Click on Change my Password located at the top right hand corner of the side screen.


  4. Enter a new password and confirm the password. Click Change to save the new password.


Reset a User Password

  1. Go to the Control Panel website at Click on the user for whom you wish to change the password.


  3. Click on Reset password located in the User section under Tasks.


  5. Enter the new password, confirm it by entering it another time and then click on Save.