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How to resolve a concern

Have a concern about your Bell Aliant business services? We're here to help.

At Bell Aliant, we strive to provide exceptional customer service each and every day but we realize that there's always room for improvement. That's why we're making it easier for you to share your concerns with us. While we're confident that our customer care representatives can handle your service needs, the steps below explain how to resolve  a concern.

Step 1 - Contact a Customer Care Representative

Contact our customer care department to discuss any issues or concerns you have about your service. Our customer care representatives will be happy to help you. You can reach them using any of the following options:

Phone: 1 800 663-2600

Send us an e-mail

Mail: 

Step 2 - Email the Bell Aliant Management team

The majority of concerns are resolved after contacting our customer care department. However, if your issue was not resolved to your satisfaction, you may submit a complaint to the Bell Aliant Customer Resolution Centre and a resolution specialist will assist you.

Submit a concern

Step 3 - Contact the Bell Escalation Team

If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services, contact the CRTC:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario Canada
K1A 0N2 

Additional information 

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. 

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888 221‑1687. 

Please note that if your query relates to any of the categories below they fall outside the scope of the CCTS. 

Categories outside of CCTS scope:

  • Pricing of products or services
  • Content or an application downloaded from the Internet
  • Equipment
  • Broadcasting content
  • Telemarketing
  • Privacy concerns
  • 900 and 976 services