Support

 If you are not getting your e-bill notification each month, it’s possible that:

• Your e-bill email address is different than the one you are checking
• You did not confirm your email address in the email we sent you when you signed up for e-bill

To check your e-bill set-up:

1. Go to My Account.
2. Enter your email address and your password.
3. Select Log in. 

   Note: If you haven't registered for My Account, select the Register now button. You will need: 

   • Your Bell Aliant account number
   • The postal code where your services are currently installed

   For help registering, see our Register for My Account support article. 

   

4. The My Account overview screen appears. Select the Account profile link from the secondary navigation.

   

   On the account profile page, confirm that:

    

   Your bill type is set to paperless e-bill.

    

   1. Scroll down to your bill type to confirm it is set to e-bill.
   2. If your bill type is set to Paper, select Change. Get help switching to e-bill

      

    

   Your email notification address is set to the email address you have been checking

    

   1. On the Account profile screen, go to the e‑bill notification section
   2. Confirm that the email address listed is the one you have been checking for e-bill notifications.

      

   3. If this is not the email address where you want to receive your e-bill notification, select Change.
   4. Enter your new email address.
   5. Retype your new email address to confirm it.
   6. Select Submit.
   7. Select Continue to confirm your email address.

      Note: You will receive an email at this new address. When you get this email, open it and select Confirm to confirm the change to your paperless bill email address.

   8. Select Back to My Account to return to My Account.

    

    

   For the bill type, you are not asked to complete your e-bill setup

    

   1. On the Account profile screen, in the Bill type section, you may see the message “To complete the e-bill setup process, please confirm receipt of our email”. If so, you need to complete the e-bill setup.

      

   2. Select confirm receipt of our email to:
      1. Confirm the email address that the email was sent to
      2. Change the email address
      3. Resend the confirmation email