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Turn off paperless billing

If you currently subscribe to paperless billing, you can turn of your paperless bill in Electronic Bill to obtain paper bills for your account.

For quick reference, use the following checklist to turn off paperless billing. For more guidance, follow the detailed step-by-step instructions.

What you need before you start

  • Your Electronic Bill log in information. If you do not have a username, visit our Register for Electronic Bill support article.


Follow these easy steps

Go to My Services – Electronic Bill

  • Go to My ServicesElectronic Bill.
  • Log in with your username.

    Switch to Paperless Billing

    1. Click Switch to Paperless Billing

    Change Bill Delivery Method

    1. Click Regular paper bill
    2. Click Submit


    You have successfully turned off paperless billing!