Unable to view my bill online (cannot open)

If you are experiencing problems, displaying your bill after you have logged into My Account, you will want to check to make sure it isn’t being blocked by pop-up blockers.

To allow pop-ups using:

Internet Explorer 9, 10 and 11

Select the Gear in the far right hand corner of your window.
Select Internet options.
Select the Privacy tab.
At the bottom, remove the checkmark from Turn on Pop-up Blocker.
Select Apply to save your changes.
Select OK.

Safari

Select the Safari menu.
Select Preferences.
Select Security.
Select Preferences.
Remove the checkmark from Block Pop-up Windows.

Chrome

Select the Chrome menu in the top right hand corner of your screen (this looks like an icon with 3 lines).
Select Settings.
Select Show advanced settings.
Select the Content settings button in the Privacy section.
Select Allow all sites to show pop-ups in the Pop-ups section.
Note: Select Manage exceptions to customize permissions for specific websites.
Select Done to save your changes.

Firefox

Select the Firefox menu in the top right hand corner of your screen (this looks like an icon with 3 lines).
Select Options.
Select Content.
Remove the checkmark from Block pop-up windows.
Select OK to save your changes.

Apple device (iPad, iPhone)

From your home screen, tap Settings.
Scroll down and tap Safari.
Scroll down to Block Pop-ups.
Tap the on/off switch to change the settings of your pop-up blocker.
Note: Green indicated the pop-up blocker is enabled.

Additional information

If you are using Firefox, please read our Firefox not displaying bill support article.