SupportInternet & email

The Control Panel where you managed your services has been upgraded to our new account management Portal. This upgrade includes a new look and feel, and easier navigation to everything you need to manage your website and other services.

Log in and take a tour of your new Portal using your existing username and password.

If you need to reset your password, select the Forgot password? option on the Portal. A link to reset your password will be emailed to you. Once logged in, you can edit your username, email address, password and other details in your Account Settings.

If email is included in your plan, when you log in to the Portal, you can create and manage email accounts by selecting Add an Email from your Quick Access menu on the home page, or by selecting Advanced Tools > Email > EasyMail Setup.

There are a variety of ways you can access your email – through webmail on your computer or mobile devices, through a desktop email client (like Microsoft Outlook or Mac Mail), or through an email client on your mobile devices.

For step-by-step instructions on setting up your email in an email client, open EasyMail Setup in the Apps section, click Launch, and select Help from the top-right side of the window.

Going forward, you will be able to access your website activity using the Web Analytics application. To start tracking your website activity, click on the Web Analytics tile in Portal and add your desired domain(s).

Your previous raw data will still be available through Log Manager; however, the WebStats application will no longer be available to view the data in a graphical interface.

No. Online Presence Builder and other updates will have no impact on your bill. Updates are automatically included in your current hosting package beginning September 13, 2016.

Online Presence Builder will be available to customers with a website hosting package. Not yet a customer? View our website packages.

Your current site if set up in EasySiteWizard (either by you or with the assistance of our experts) will be replaced once you pubish your new responsive site with Online Presence Builder.

If you decide not to build a new website before EasySiteWizard Pro is discontinued, your website will continue to remain active. However, you will no longer be able to make any modifications.

If you built your existing website with the assistance of an external vendor, your current website will be unaffected by these changes.

EasySiteWizard Pro will no longer be available after March 13, 2017. If you do not move your site over to Online Presence Builder before that date, you will not be able to make changes to your website thereafter. We recommend taking this opportunity to launch a modern, responsive website that looks great across devices.

We recommend that you keep a copy of your previous website by downloading a backup copy using FTP or the File Manager Pro application.

Online Presence Builder is an intuitive, website-building tool. When you first log in to Portal, click on the Websites tab and select Get Started to launch Online Presence Builder. You can select from a host of designs created by professionals (and you can change your design at any time).

Customizing your site requires nothing more than dragging and dropping your elements onto the page. Select an element from the left-hand menu (for example, a heading, text or image), drag and drop it onto your web page, and double-click to edit the element. Our step-by-step guide will walk you through the process of upgrading your website using the new Online Presence Builder.

No. Online Presence Builder uses responsive design to automatically adapt your site to look great on every device: computer, mobile or tablet. When designing and editing your website, you can preview how it looks on a computer, tablet or mobile view.

Yes, you can change your design at any time. Select Design in the tool to view the available designs. You also have the option to preview how existing content will look with the new design before committing to the change.

Yes, our experts can assist you in building your new website for an affordable price.

Call 1-888-267-2411 to speak with a Bell Aliant representative.

A discontinued application is one that is outdated and is being replaced by an application with more robust features. After the upgrade date, the discontinued application will no longer be available. The application icons will be removed from your new control panel, called Portal. Your website will continue to work; however, you will no longer be able to manage the application features.

Some applications will still be available to existing customers for a period of time after upgrading to Portal. After the grace period is over, support will no longer be offered for those applications and they will no longer be accessible from Portal. Your website and any related functionality will continue to work; however, you will not be able to manage the application features. We strongly recommend that you switch to the “upgrade recommendation” during the grace period.

If your published website uses features or functionalities from an application being discontinued, your published site will not be affected. Once the application is discontinued, the application icons will be removed from your new control panel, Portal, and you will lose access to the application to manage your published services. We strongly recommend that you switch to the application “upgrade recommendation”.

No. After date (March 13, 2017) you will no longer be able to access EasySiteWizard Pro to make edits to your existing website.

To update your website, you will need to rebuild it using the Online Presence Builder.

Follow these steps to refresh your website using the new tool.

Your existing website will be overwritten once you publish your new website using Online Presence Builder. We recommend you keep a copy of your previous website by downloading a backup copy using FTP or the File Manager Pro application before publishing with Online Presence Builder.