SupportHome Security

How to access the web portal

NOTE: The web portal is not available for customers with an AlarmForce panel.

With Smart Home interactive services, it’s easy to view and manage your alarm system through our website from anywhere in the world.

Prerequisites:

• Smart Home interactive services
• A computer with the latest version of Adobe Flash

To access the web portal:

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Smart Home.
4. Enter your login name and password and click Log in.

I forgot my login name or password

NOTE: The web portal is not available for customers with an AlarmForce panel.

If you’ve forgotten your login name or password, you can follow the steps below to retrieve them.
To retrieve your password:

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Smart Home.
4. Click Login help?
5. Enter your login name and click Submit.
6. You’ll receive an email with a link to reset your password.
7. Click the Change password link.
8. Answer the security question.
9. Enter a new password and confirm it.
10. Click UPDATE.

To retrieve your login name:

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Smart Home.
4. Click Login help?
5. Click Forgot Login name?
6. Enter your email address and click Submit.

You’ll receive an email with your login name. If your email is associated with more than one account, you’ll receive the login names for each account.

How to download the Android app

NOTE: The web portal is not available for customers with an AlarmForce panel.

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.
Prerequisites:

• Smart Home interactive services
• A device running Android OS 6.0 or higher

To download the app:

1. Open the app drawer of your device.
2. Touch the Play Store icon.
3. Touch the search field at the top.
4. Enter Bell Smart Home.
5. From the search results, select the Bell Smart Home app.
6. Touch INSTALL.

Touch Open to open the app.

How to download the app for an Apple device

NOTE: The web portal is not available for customers with an AlarmForce panel.

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.
Prerequisites:

• Smart Home interactive services
• A device running iOS 12.0 or higher

To download the app:

1. Open the app drawer of your device.
2. Touch the App Store icon.
3. Touch the search field.
4. Enter Bell Smart Home.
5. Touch the Free button.
6. Touch Install App.
7. Enter iTunes password if prompted.
8. Touch OPEN.

Notifications

With Bell Smart Home interactive services, you have the option to set notifications by email, SMS and push for the events that matter to you.

To set notifications from your computer:

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Bell Smart Home.
4. Enter your login name and password and click Log in.
5. On the left menu, click the Notifications button.
6. Click NEW NOTIFICATION on the top right.
7. Select the type of event you wish to receive a notification for. For example, selecting “Arming event” will notify you every time the system is armed or disarmed.
8. Select how you want this notification to occur. For “Arming event”, you can choose to be notified when a user disarms or arms (stay or away) the system. You can also choose whether you want this notification at all times or only between specific times.
9. Click ADD RECIPIENT.
10. Select a user from the list or click NEW to add one.
11. Click CLOSE to close the address book.
12. Click SAVE to apply the notification rule.

To set notifications from your smartphone:

1. Open the Bell Smart Home app.
2. Touch the menu button on the top left of the screen (3 horizontal lines).
3. Touch Notifications.
4. Touch Manage notifications.
5. Touch Add on the top right of the page.
6. Touch Create your own.
7. Select the type of event you wish to receive a notification for. For example, selecting “Arming event” will notify you every time the system is armed or disarmed.
8. Select how you want this notification to occur. For “Arming event”, you can choose to be notified when a user disarms or arms (stay or away) the system. You can also choose whether you want this notification at all times or only between specific times.
9. Touch Add recipients.
10. Select a user from the list. A check mark appears beside the contact. If the user is not on the list, touch Add contact and fill in the contact information.
11. Touch Close.
12. Touch Save to apply the new notification rule.

To set video notifications :

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Bell Smart Home.
4. Enter your login name and password and click Log in.
5. On the left menu, click the Video button.
6. Click Recording schedules.
7. Click the pencil icon beside the recording schedule you wish to add a notification for.
8. Click ADD RECIPIENT.
9. Select a user from the list or click NEW to add one.
10. Click CLOSE to close the address book.
11. Click SAVE SCHEDULE to apply the notification rule.

**Please note: for doorbell cameras, it’s possible to set recipients from either the Notifications tab or the Recording schedule tab

How do I update my verbal passcode?

To update your verbal passcode from a computer:

1. Visit bell.ca/Smart-Home
2. Click Account login.
3. Select Smart Home.
4. Enter your login name and password and click Log in.
5. On the left menu, click the Settings button.
6. Click Monitoring station.
7. Under the Passcode section, enter your secret passcode and confirm it.
8. Read the disclaimer and check off the box.
9. Click UPDATE.

To update your verbal passcode from the app:

1. Open the Smart Home app.
2. Touch the menu button on the top left of the screen (3 horizontal lines).
3. Touch Monitoring settings.
4. Touch Update verbal passcode..
5. Enter the new verbal passcode and confirm it.
6. Touch the check mark on the top right.

Managing scenes

Scenes let you control actions on multiple smart home devices at once. For example, you could create a scene called Bedtime that locks your doors and turns out the lights.

You can create scenes to control the following compatible smart home devices:

• Door locks
• Garage doors
• Lights
• Security systems
• Thermostats

Note: you can’t currently create scheduled scenes.

Use the app to create a scene

1. Log in to the Bell Smart Home app.
2. Touch the menu icon .
3. Select Scenes.
4. Touch the plus icon .
5. In the Scene Name field, enter a name for the scene.
6. Touch the icon symbol to change the icon and colour for your scene.
7. In Devices, touch Add +.
8. Select the device the scene will control.
9. Choose which action should be performed.
10. Touch Save.

To edit a scene

1. Log in to the Bell Smart Home app.
2. Touch the menu icon .
3. Select Scenes.
4. Touch the scene.
5. Touch Edit.
6. Edit the scene as desired.
7. Touch Save.

Use the web portal to create a scene

1. Log in to bell.ca/smarthomelogin
2. Select Automation on the left.
3. At the top of the page, select Scenes.
4. Select New Scene.
5. In the Scene Name field, enter a name for the scene.
6. Select the icon symbol to change the icon and colour for your scene.
7. Select the device the scene will control.
8. Choose which action should be performed.
9. Select Save.

To edit a scene

1. Log in to bell.ca/smarthomelogin
2. Select Automation on the left.
3. At the top of the page, select Scenes.
4. Select the edit icon next to the name of the scene.
5. Edit the scene as desired.
6. Select Save.

Resetting two-factor authentication

Two-factor authentication (2FA) is a security system that requires two or more separate, distinct forms of identification to access an account. The Bell Smart Home web portal and app allow you to set up multiple 2FA methods, including email, text messages or an authenticator app.

When you cannot access your text messages or authenticator app, you can reset your 2FA settings from the login page.

To reset your 2FA settings:

1. Log in to bell.ca/smarthomelogin.
2. Select a 2FA method (if multiple methods were set up).
3. Enter the verification code.
4. Link to reset 2FA will be sent to your email.

Smart Arming

You can customize arming schedules to automatically arm and disarm a system. This provides you with robust scheduling options to auto-arm and auto-disarm by the day of the week and time of day. Activate Smart Arming at a set time or when sensors detect activity.

The Smart Arming feature automatically sets your system to Arm Stay when you go to bed and disarms it when you wake up.

To enable Smart Arming:

1. Log in to the Bell Smart Home app or web portal.
2. Select the clock icon from the security system.
3. Toggle Smart Arming on.
4. Select a time and then Save.
5. Select a sensor and then Save.

What happens if I change my routine?

You can always arm or disarm your system with a larger time range. For example, you can disarm the system between 7 a.m. and 9 a.m.

On one-off occasions, you can manually disarm then arm the system. If Smart Arming is set to disarm at 7 a.m., but the dog wakes up at 6 a.m., you’d need to disarm your system before letting your dog out. Once your dog comes back in, you can choose to leave your system disarmed or manually arm your system again.

What happens when I go on vacation?

When you leave for vacation, you can set your system to Armed Away. Once the system is set to Armed Away, you cannot disarm it while you’re away. You may disarm the system once you’re back.

Rule builder

The rule builder feature allows you to create multiple automation rules with various devices. You can specify unique conditions to group activities.

You can create rules on the Bell Smart Home web portal and app.

To create automation rules:

1. Log in to the Bell Smart Home app or web portal.
2. Select Rules from the homepage menu.
3. Click on the + sign to add a rule.
4. Edit your rule and then select Save.