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1 TV is showing snowy, blue or black screen on all channels

There are several things that could be causing this.

Follow each of these options until your issue is resolved:


Change input source

If your TV has been used to view Netflix , watch a DVD or play on a game console such as an Xbox or Playstation, your TV may be on the wrong input  source.

To change your input source:

  1. Point your TV remote (not the remote for your FibreOP receiver) at your TV.
  2. Enter 03.
  3. Press the Input button (this may also be labelled Source or TV/Video, depending on your remote).
  4. Wait a few seconds to see if the snowy, blue or black screen is replaced by channel content.
  5. If the channel content does not appear, press the Input button again for the next input option presented on your TV.
  6. Wait a few seconds to see if the channel content appears.
  7. Continue to repeat steps 5 and 6 until channel content appears or you have cycled through all the input options on your TV.

Synchronize your TV with the Fibe remote


Reboot your receiver


  • Press and hold-down the green POWER button on the front of your TV receiver for 5 seconds (until the red, green, and blue lights come on).
  • Wait a few minutes for the reboot to take place. You may see a black screen during this time.
  • Once the reboot completes, content from the channel that you last viewed appears.

Check the cabling on your receiver

If the problem persists, please contact us for help.