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Fibe TV app and how to use it

 

What is the Fibe TV app?

 

Installing the app

 

Sharing the app on multiple devices

 

Using the programming guide

When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.

  • To watch live TV on your device, simply tap a channel logo.
  • To see detailed program information, tap a program name to display the Episode info tab.

Other functions:

  • View programming up to 14 days in advance
  • Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
  • Search the guide based on live TV, series and more.
  • Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).

Please note that the following channels are not available on the Fibe TV app:

  • Accuweather
  • Bloomberg
  • Comedy Time
  • Good Times
  • Juicebox
  • TVO Kids
 

For Fibe TV customers

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

 

 

Note:

 

  • Each Fibe TV receiver can be paired with 10 devices for use as a remote.
  • You will need to set up the app for each individual Fibe TV receiver you have.
  • The volume and power functions for your television are not available on the Fibe TV app.

 

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

 

  1. On your Apple Watch open the Fibe TV app.
  2. Swipe left and right to access different screens allowing you to control your TV experience.

 

 

Sharing the app on multiple devices

You can use the Fibe TV app on multiple devices at once. Simply install the app on each tablet or smartphone and enjoy.

Things to remember:

  • You cannot watch the same show on two devices at the same time.
  • You can watch content on the Fibe TV app with up to 5 devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
  • You can remove a device at any time in the Account settings of the app.
 

Recordings and downloads

Using the app to manage recordings

The Fibe TV app gives you remote PVR features, letting you manage your PVR recordings from anywhere.

This feature is only available for Fibe TV customers with a PVR.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on your phone, tablet and Apple TV. Recordings are made available to your devices up to one hour after their completion and will remain available for 60 days.

Things to note:

  • If a channel is only available on a receiver, so are the recordings from that channel.
  • If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
  • You can only watch manual recordings with a receiver
  • If you swap your PVR, recordings from your old PVR will no longer be available on the app.

Using the app to download recordings

You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even if you’re out of the country.

Download and Go is only available for Fibe TV customers.

This feature can be used with iOS (iOS 10 or higher) or Android (OS 4.2 and higher) smartphones and tablets.

Things to note:

  • A recording can only be downloaded on one device at a time.
  • Once you download a recording, you can only watch it with the device where it was downloaded or with your Bell TV receiver.
  • If you delete a downloaded copy from a device, it will still be available to watch or download again.
  • If you delete a recording from the PVR however, the downloaded copy will no longer be available.
  • After 60 days, you can no longer download a recording.
  • If you don’t have enough space to download a recording, you can:
    • Delete older recordings or other files on your device.
    • Download to an external SD card (Android only).  
    • Reduce the quality settings of the recording. This will also reduce data use and time to download. Learn how
  • You do not have to be paired to a PVR to download a recording.

The Download and Go feature is only available to customers who have a PVR.

 

Troubleshooting the Fibe TV app

Issue On a mobile device On Apple TV On the Amazon Fire TV Stick Basic Edition On an Android TV device On a computer (Web)

I experience errors while playing content and playback doesn’t resume.

  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how
  4. Turn your phone or tablet off and then on.
  1. Make sure that you are connected to the Internet. If you’re experiencing Wi-Fi issues, restart your modem.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background.
  4. Restart your device

Fibe 15 Internet and above is recommended. 

  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Clear your browser cache and cookies. Learn how to optimize your Internet browser.
  4. Close your browser and open it again.

I am receiving the following error: "Watching video content on this device is only available when connected to your Bell Home Wi-Fi. (1052)"

 

You can watch TV with the Fibe TV app only from home.

Make sure that you are connected to the Bell Internet service that is associated with your Fibe TV service.

 

I am receiving an error related to Adobe Flash Player when trying to watch TV on fibetv.ca.

       
  1. Install the Adobe Flash Player.
  2. Close your browser and open it again.
  3. Visit fibetv.ca and try to play content.

If the error persists, you might need to enable Flash in your browser:

I am unable to download a recording, or there is no download option.  When you cannot download a recording, it may be because of one of the following reasons:
  • The Download and Go feature is only available for recordings.
  • PVR recordings older than 60 days old are not available for download, but you can still watch them with your Bell TV receiver.
  • This feature can only be used on iOS or Android mobile devices (smartphone or tablet).
       
I am receiving the following error: “Recordings can only be downloaded on one device at a time.” You must delete the copy on the other device if you want to download the recording on another device.        
I am receiving the following error: “Recordings can only be watched on this app if they have not been downloaded on another device” To watch the recording in your app, please delete the downloaded copy on the other device. You can also watch it with your Bell TV receiver.        
I am receiving the following error: “This asset is no longer available because the recording has been deleted.” Once you delete a recording your PVR, you can no longer watch or download it.