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How to reset the modem to its factory settings

Resetting your modem to factory setting may be required in case you forget the administrator password you created.

  1. On the front of the modem, press the down arrow and scroll to Reset to factory default.
  2. Scroll to Yes and press OK to confirm.
  3. Wait for the modem to restore the factory default settings.
  4. Open a web browser and follow the online instructions.