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How to use my Qolsys IQ Panel 2 security system

 

How to use the Qolsys IQ Panel 2

Arming in Stay mode

In Stay mode, you arm all doors and windows (securing the perimeter of your home) without activating interior motion detectors. 

  1. Press System Disarmed then press Arm Stay.
  2. The IQ Panel 2 arms immediately 

Turn entry delay off (not recommended in most cases)

When you turn off the entry delay (labelled “Instant Arming” on your panel), you will not get a countdown that gives you a few seconds to disarm when you enter your house.  

  1. Press Arm Stay or Arm Away then press the right arrow.
  2. Press Entry Delay to turn it OFF then press Arm Stay or Arm Away.
    An alarm signal will now be sent to the central monitoring station instantly when a sensor is tripped).
  3. The IQ Panel 2 displays a countdown exit timer while arming.

Arming in Away mode

In Away mode, you arm all exterior doors and windows as well as interior motion detectors. 

  1. Press System Disarmed then press Arm Away.
  2. The IQ Panel 2 displays an exit delay timer before arming. 

Emergency panics

You can use emergency panic buttons to notify the Bell Smart Home central monitoring station of different emergencies in your location. Emergency panics are used when you need immediate assistance. Below are the types of panics, an example of when you may want to use them and what each of them does. 

Police: Use when you need police assistance

When someone is attempting to break in.

By selecting police emergency panic, you’ll set off the alarm (perhaps scaring away the potential intruder) and notify us that you’re in an emergency that requires police response. We’ll contact you by either two-way voice or phone. We’ll also notify police of the emergency at your home and request immediate response.

Police (Silent Alarm): Use when you need police assistance but do not want to set off the alarm 

When someone dangerous is inside your home but you do not want to let the intruder know you’re home, or the intruder knows you’re home but they want to prevent you from notifying anyone.

By selecting the Police (Silent Alarm) emergency panic you will not set off the alarm (which would alert the person you have called for help) but we’ll still be notified that you’re in an emergency that requires police response. Two-way voice will be activated in “listen only” mode. No one in your home will be able to hear the operator in our central monitoring station but the operator will be able to listen and monitor the situation in case there is additional information that can be provided to the police response unit. At the same time, we’ll notify police of the emergency at your home and request immediate response. 

Fire:  Use when you need assistance from the fire department

If your home is on fire, gather everyone up to exit immediately. Don’t even take time to look for your mobile phone. On the way out, trigger a Fire emergency with two quick taps on your panel. 

By selecting the Fire emergency panic, you’ll set off the alarm (perhaps alerting someone who is still inside your home) and notify us that you’re in an emergency that requires a response from the fire department. We’ll contact you by either two-way voice or phone. If you do not respond, we’ll attempt to reach one of your key contacts. We then notify the fire department of the emergency at your home and request immediate response.

Auxiliary:  Use when you need medical assistance

When you’re hurt and unable to call out and alert others that you need help. Go to your system panel and set off the Auxiliary/Medical emergency panic.

By selecting Auxiliary/Medical emergency panic, you’ll set off the alarm (alerting others of an emergency) and notify us that there is a medical emergency at your home. We’ll contact you by either two-way voice or phone. We then notify the proper authorities of the situation at your home and request immediate response.

Auxiliary (Silent):  Use when you need medical assistance but don’t want to set off the alarm in your home

When someone at home is hurt and requires medical assistance. You’re with them and want authorities alerted but don’t want to make the situation more stressful for the injured person (which an alarm might do).

By selecting Auxiliary/Medical (Silent) emergency panic, you will not set off the alarm in your location but we’ll be notified that there is a medical emergency at your home. We’ll contact you by either two-way voice or phone. We then notify the proper emergency response centre of the situation at your home and request immediate response.  

Using emergency panics

1. Press the panic icon at the bottom right of the display then select Police, Fire or Auxiliary/Medical panic.

2. To silence the alarm, press Cancel then enter your user code. 

Unable to see live views of the camera on the Qolsys panel

First check to make sure that the feature has been enabled.

  1. Open a browser and log in to the Bell Smart Home website.
  2. Click on Video, Settings then Stream video to security panel screen.
  3. Move sliders on cameras to the right to enable.
  4. On the Qolsys IQ Panel 2, swipe to camera display.
  5. Select a camera then click to enlarge. 

Antenna positioning for Qolsys panel (tabletop-mounted units)

Most panels are wall mounted (recommended). The following only applies if you requested your panel on a tabletop stand instead of having it mounted.

On a tabletop, it is recommended that your Qolsys panel be placed where the antenna is able to hang down the back of the table vertically as that is the best orientation. If this is not possible, straight out the back is best.

 

Bypassing a sensor

 

How to add, change or delete access codes

 

Changing a sensor battery

 

Changing the batteries of other devices

Smoke detector

 

DSC-WS4936

smoke

Battery type: three AAA batteries 

  1. Remove the detector from its mounting base by twisting the detector counterclockwise. 
  2. Noting their positioning (+ / -), carefully remove the batteries by lifting them from the positive (+) end using a flathead screwdriver.
  3. To ensure a proper power-down sequence, wait a minimum of 30 seconds before installing new batteries.
  4. Insert the new batteries
  5. Reinstall the detector on its mounting base by turning the detector clockwise until the marks align. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

Key fobs

DSC-WS4939

fob

Battery type: two CR-2025 batteries 

  • Put the top cover back on.
     

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

  1. To remove the top cover, insert a flathead screwdriver into the slot (bottom-right corner) and twist to separate the front and back sections.
  2. Remove the screw at the centre of the board to expose the batteries.
  3. Noting their orientation, remove the batteries.
  4. Install the new batteries.
  5. Return the screw to its location at the centre of the board.
Motion sensors

DSC-WS4904P

motionsensor

Battery type: one CR-123A battery 

  1. To remove the motion detector from its mounting plate, hold the sensor by its sides and push up.
  2. Remove the battery cover.
  3. Noting its orientation, remove the old battery and install the new one.
  4. Place the battery cover back on and secure it with the small screw provided.
  5. Replace the sensor on its mounting plate, making sure it snaps into place. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order. 

NOTE: After the battery is installed, the detector will take 60 seconds to warm up. During this time, the LED light will flash slowly.

DSC-WLS914-433

motionsensor

Battery type: four AA batteries 

  1. To remove the motion detector from its mounting plate, hold the sensor by its sides and push up.
  2. Remove the old batteries and install four fresh AA batteries. Be sure to insert the batteries in the proper orientation. 
  3. Replace the sensor on its mounting plate, making sure it snaps into place. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order. 

NOTE: After the batteries are installed, the detector will take 60 seconds to warm up. During this time, the LED light will flash. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

Glass break detectors

DSC-WLS912L-433

glassbreak

Battery type: two CR-123A batteries 

  1. Slide the detector from its wall-mount plate.
  2. Noting their orientation, remove the old batteries.
  3. Install the batteries positive (+) side first.
  4. Attach the detector back to the wall-mount plate. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

Flood detectors

DSC-WS4985

flood

Battery type: one CR-2 battery 

  1. Insert a flathead screwdriver into either side of the unit and carefully twist to separate the top and bottom.
  2. Remove the old battery and install a new one. Make sure to maintain the correct orientation.
  3. Replace the sensor cover. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

Door / Window sensor

DSC-WS4945

doorsensor

Battery type: one CR-2 battery 

  1. Insert a small flathead screwdriver into the notches on the side of the unit and twist to separate the top and bottom.
  2. Slide the top case off.
  3. Remove the old battery
  4. Install the new battery, ensuring the positive (+) side is facing up.
  5. Put the sensor cover back on. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

Carbon Monoxide (CO) detectors

DSC-WS4913

co

Battery type: one CR-123A battery 

  1. Open the battery cover to expose the battery compartment.
  2. Remove the old battery.
  3. Install the new battery according to the markings indicated on the battery compartment.
  4. Carefully seat the red battery warning flag in the recess of the battery compartment.
  5. Gently close the battery cover. The battery cover will not close if the battery is improperly installed. 

Call technical support at 1 866 949-0078 to confirm the battery replacement was successful and the device is in proper working order.

 

 

Adding and deleting users

 

Performing system tests

 

Using the Bluetooth feature

 

Using Live View

  1. Swipe left on the Qolsys IQ Panel 2’s home screen until you reach the Live Video Cameras page.
  2. If Live View is enabled, you’ll see your cameras listed on the right side of the screen.
  3. Select the camera to view.
  4. Press the play icon to view the live video stream from the selected camera.
 

Using Photo Frame

The IQ Panel 2 can be set to display digital photos when not in use. 

Changing Photo Frame settings

Tap the top portion of your Qolsys screen to access the Settings menu. Then select: 

  1. Photo Frame
  2. Photo Frame Settings 

In the Photo Frame settings section you can change the following: 

  • Duration - Sets how long each image will show before transitioning to the next image in the library (1, 2 or 5 minutes).
  • Effect - Lets you choose a transition effect between each image (fade to black, dissolve).
  • Shuffle - When enabled, displays pictures in either random or sequential order.
  • Display type - Lets you choose what to display on the screen when the panel is not in use (off, photo frame and weather clock)
  • Photo Frame start time - Lets you choose the amount of time to wait after the last press before starting the selected display type (5, 10, 15, 20, 25, or 30 minutes).
  • Nighttime mode start time - Determines the time when the display, voices or chimes shut down completely (to turn off the LCD, voices and/or chimes at night).
  • Nighttime mode end time - Determines the time when the display, voices or chimes “wake up” after sleeping (to turn the LCD, voices and/or chimes back on in the morning).
  • Nighttime mode settings - Lets you choose what the nighttime mode can control (display, voices and/or chimes). 

Load new images from SD card

To load new images, tap the top portion of your Qolsys screen to access the Settings menu. Then select: 

  1. Photo Frame
  2. Add Photos 

Steps to load new photos

  1. Load an SD card with photos that you’d like to display on the panel.
     

      Photo requirements:

  • JPEG
  • 1280 x 720 pixels (or less)
  •  No larger than 5 MB each
  •  No more than 20 images
  •  Saved in a folder entitled “Photos”
  1. Insert the SD card into the panel.

The card will slide all the way in. To remove, push gently and card will spring out.

  1. Open the Photo Frame app.
  2. Press Add Photos.
  3. Choose Replace All Photos or Add New Photos.
  4. Wait for the images to load.
  5. Once loaded, you can press Play to test. 

NOTE: Before removing the SD card, go to Settings, press SD Card and select Unmount.

 

Reconnecting your Qolsys IQ 2 Panel

Follow these steps to reconnect your Qolsys IQ 2 Panel.

To confirm your Qolsys panel is now connected to your Wi-Fi, go back to the main screen on our panel and swipe right to the connections screen. Wi-Fi should now say “Connected.”

  1. Swipe down on the screen of your panel to access the menu.

  2. Select Settings.

  3. Select Advanced Settings

  4. Enter your master user code.

  5. Select Wi-Fi.

  6. Select your home network, enter your Wi-Fi password and press connect.