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Loss of phone service and internet service

How will I know if there has been a loss of internet service

  • A yellow triangle will appear on the keypad and it will start to beep if the standard test call is made during the outage period and no connection can be made. 

    What happens with the system:

    • Alarms will sound, but only in the home. There will be no communication to the central monitoring station.  
    • Bell Aliant recommends adding cellular backup for additional protection.  
    • Previously set automations will still work (ie doors will still lock, lights will still come on, etc.)
    • Previously recorded video will be still available in portal and on apps, but no new video/images will be captured during the outage.
    • No new automations can be programmed, video recorded or alerts set during an internet outage.

    What to do during the outage:

    • You can acknowledge the alarm notification by pressing *2 on the keypad
    • The beeping will stop, unless a new alarm event or condition happens
    • The troubles will clear once the next successful test call is made to the central monitoring station   
    • No action required once this occurs
    • Call Bell Aliant to report your problems with internet and/or phone service