Due to the Canada Post work stoppage, mail to and from Bell may not be delivered.
Please remember that you will continue to be responsible for paying your Bell bill on time during a postal disruption. To keep track of your bills and avoid late fees, we encourage you to register your account on My Account. To sign up, please visit My Account and follow the simple steps to access your account online, switch to paperless billing, and set up payments by bank account or credit card.
You can also make payments through online banking, at a bank machine or in person at your financial institution.
Here are some questions and answers to help you if there is a Canada Post work stoppage.
I receive my bill in the mail. How can I check my account balance?
We recommend switching to paperless billing on My Account to stay up to date on your account activity, payment amounts and due dates.
You can also check your account balance by calling 1 888 214-7896 and selecting “account balance” from the “billing and account inquiries” option.
What are my payment options during a postal disruption?
- Online: Visit My Account and sign up for pre-authorized payments by bank account or credit card. You can also make a one-time payment.
- By phone: Call 1 888 214-7896 to make a one-time payment.
- In person: You can also print your paperless bill and pay in person at one of our Payment agents or at your bank or through an ATM. Please contact your financial institution for instructions and details.
Will late payment charges apply if I don’t get my bill or can’t send a cheque?
Yes. To avoid late fees, please register for e-bill to stay updated on your account and pay your bill using any of the options outlined above.
How should I return my Bell Mobility products?
Bell Mobility product returns will be handled by TForce/Loomis. If you lose the return waybill provided with your Bell Mobility shipment, please call Loomis at 1 855 256-6647 (or visit www.loomis-express.com) and arrange a pickup. The return address is:
KN Returns
2300 Hogan Drive
Mississauga, ON L5N 0C8
How should I return my Smart/Phone Care products?
Smart/Phone Care product returns will be handled by Purolator. If you lose the return waybill provided with your Smart/Phone Care shipment, please call us at 1 866 213-2143 to request a new return waybill (sent via email). Alternatively, you can call Purolator at 1 888 744-7123 (or visit www.purolator.com) and arrange a pickup. The return address is:
KN Returns
2300 Hogan Drive
Mississauga, ON L5N 0C8