Simple things such as correct settings, proper placement and eliminating interference can help fix issues with your wireless connection.
To troubleshoot your Wi-Fi:
Check your network name
You will find the network names printed on a sticker on your modem.
A copy of the stickers is also placed in your welcome guide for easy reference.
Check the location of your modem
Ensure that your modem is not placed on top of another electronic device or anything that produces heat so that it does not overheat.
Check for interference
Ensure that there are no other wireless electronic devices (example: cordless phones, baby monitors) within at a foot from your modem.
Reboot your computer
Turn your computer off and turn it back on.
Restarting your computer can often help clear speed issues by closing programs that are running in the background and may be impacting your speed.
Check for peer-to-peer sharing
Your speed will be impacted by uploading or downloading files using peer-to-peer software.
Close all peer-to-peer file sharing programs (example: Utorrent, Gnutella , Limewire) on your computer and any other computers or devices in your home and try again.
Reboot your modem
- Shut down your computer.
- Push the power button located at the back of the modem or remove the power cord from the back of the modem.
- Wait 30 seconds
- Push the power button again or plug the power cord back in.
- The modem will take 1-2 minutes to reboot.
- Try your connection again.
Check for spyware
Spyware is piece of software that gathers information through your connection, often without your knowledge or consent. If spyware is present on your computer, it can slow down your connection speeds.
Make sure to scan for Spyware and clean your system regularly using an anti-spyware software such as Internet Security Services.
Clear your web browser cookies and cache
When surfing the Internet, your web browser stores (caches) text, images and preferences (cookies). Over time, these files accumulate and may have to be cleared or they can cause slower speeds while browsing
For help clearing cookies and cache, select your browser from the following list:
- If the problem persists, please contact us for help.