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Troubleshoot my Wi-Fi connection

Simple things such as correct settings, proper placement and eliminating interference can help fix issues with your wireless connection.

To troubleshoot your Wi-Fi:


Check your network name

You will find the network names printed on a sticker on your modem.

A copy of the stickers is also placed in your welcome guide for easy reference.


Check the location of your modem


Check for interference


Reboot your computer


Check for peer-to-peer sharing


Reboot your modem


Check for spyware


Clear your web browser cookies and cache


Additional information

  • If the problem persists, please contact us for help.