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What does Bell Aliant's local residential forbearance application mean to me?

You may have recently received an email, letter or bill insert informing you that Bell Aliant filed an application for forbearance to the CRTC. This means we have asked the CRTC to have Home phone services in some areas deregulated (“forborne from regulation”), which will let us bring new local service offers to you faster.  If our request is approved, you will continue to receive the quality services you have come to expect from Bell Aliant, though now under our Terms of Service.

Below are answers to questions you may have about this information.

Will I experience any changes to my Home phone service right now?

No, you will not experience any changes to your Bell Aliant services.

What is the difference between regulated and forborne areas?

Regulated areas are governed by the CRTC. An area that is forborne from regulation is no longer governed by the CRTC.

When will I know if my area is forborne?

If our application is granted by the CRTC, we will notify you that your area has been forborne from regulation.

How will I benefit from forbearance?

In areas that are forborne, Bell Aliant will be able to respond to the competitive environment and bring you new local service offers quicker than before.

What are the main changes that will result from forbearance?
If your area is forborne, your services will fall under Bell Aliant’s Terms of Service. It’s a good idea to familiarize yourself with our terms at

Further information can also be obtained from:

Commission for Complaints for Telecom-television Services (CCTS)

Tel: 1-888-221-1687

TTY: 1-877-782-2384

Fax: 1-877-782-2924

[email protected]

P.O. Box 56067 Minto Place RO, Ottawa, ON, K1R 7Z1


Canadian Radio-television and Telecommunications Commission

Tel: 1-877-249-2782

TTY: 1-877-909-2782

Fax: 1-819-994-0218

Ottawa, ON, K1A 0N2


Office of Consumer Affairs(OCA) –

Innovation, Science and Economic Development Canada

Tel: 1-800-328-6189

[email protected]

C.D. Howe Building

235 Queen Street, 6th Floor West, Ottawa, ON, K1A 0H5


Competition Bureau of Canada

Tel: 1-800-348-5358

TTY: 1‑866‑694‑8389

Fax: 1-819-997-0324

50 Victoria Street, Room C-114, Gatineau, QC, K1A 0C9


Office of the Privacy Commissioner of Canada

Tel: 1-800-282-1376

TTY: 1-819-994-6591

Fax: 1-819-994-5424

30 Victoria Street, Room C-114, Gatineau, QC. K1A 1H3