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Am I responsible for testing my system regularly

While we test the back-end of your system's connection regularly, and there are notifications in place to make you aware of any system issues, such as low battery in a device - it's still important to test your system regularly:
 

  • It's easy to test your system, see our Test my system support article.
  • If you find that a part of your system is not working properly, call our customer care center at 1-844-474-2023 and request the repair service