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One of my life-safety devices is reporting low battery

 

 

 

Use your keypad to help identify the device with a low battery:

  1. Go to your keypad and press *2.
  2. Press 7. The low-battery device may be identified at this point.
  3. If the low-battery device was not identified, to check within the next group of devices press 7 again.
  4. Continue pressing 7 until the low device is identified or you have you have scrolled through (by using the arrow keys < >) and checked all device groups.

Note: You may need to press “7” up to six times to check all the device groupings depending on your system configuration.

Changing your battery

Before you change a battery, you need to avoid triggering a tamper alarm by:

  • Calling the Central Monitoring Station (1-855-444-4562 )
  • Telling them that you plan to change the batteries so they can temporarily disconnect the device from your system

Batteries that you can change yourself:

Item

Battery Model

Quantity Required

Typical Life

Door / Window Sensor – Thin (attached to exterior of door)

CR2032 (3V Lithium)

1

5 – 8 years

Door / Window Sensor – Recessed (inset into door and door frame)

CR2 (3V Lithium)

1

5 – 8 years

Motion Detector

CR123A (3V Lithium)

1

9 years

Wireless Keypad – WT5500

AA batteries

4

1 year

Wireless Glass Break

3V Lithium Batteries

2

5 – 8 years

Carbon Monoxide Detector

CR123A Panasonic

1

4 - 5 years

KeyFob

3V Lithium, CR2025

2

5 – 8 years

Door Locks

AA batteries

4

6 months (usage dependent)

Wireless Outdoor Siren

“D” cell Lithium

1

2 – 3 years

Wireless Indoor Siren

AA batteries

4

1 year

Garage Door Tilt Sensor

CR123A Lithium

1

5 – 8 years

Wireless Adapter for Wired Sensors

CR2 (3V Lithium)

1

5 – 8 years

Large Pet-Immune Motion Detector

3V Lithium, CR2032

1

5 – 8 years

Batteries that requires a technician visit:

Item

Cost

Panel Battery (Power Series units only)

No Charge.

Call our helpdesk at 1-855-777-4117 to arrange for technician.