Voicemail allows callers to leave a message when you are unable to answer your phone.
- As part of the set-up, you must specify a password that you will use each time you check your messages. Your temporary password is the last seven digits of your phone number.
- You can also record a personal greeting that callers will hear before the system prompts them to leave a message.
- Voicemail is available on a subscription basis only. You can add Voicemail to your account online using My Account.
To set up Voicemail:
- For Home: Dial *99 from your home phone to access Voicemail.
- For Business: Dial your office number. Once your greeting plays, press 5.
- When prompted, use your phone keypad to enter your temporary password. Your temporary password is the last seven digits of your phone number.
- When prompted, enter your choice of a permanent Voicemail password.
Note: Your password must be between 6 and 15 digits.
Your Voicemail password can not:
- Start with 0 (zero).
- Be the same as your phone number.
- Be the reverse of your phone number. Your password cannot be a single repeating digit. For example, 444444.
- Your password cannot be a set of numbers in perfect ascending or descending order. For example, 456789 and 987654 will not be accepted or is 987654.
- When prompted, say your first and last name.
- If you are not satisfied with the first recording, follow the system's voice-prompts to re-record your name.
When prompted, press:
- 1 on your phone keypad to choose the standard greeting (an automated voice message that prompts the caller to leave a message), or
- 2 to choose a personalized greeting.
- When prompted, record your greeting and press the # key on your keypad.
- If you are not satisfied with the first recording, follow the system's voice-prompts to re-record your greeting.
Note: When you have a new Voicemail message you hear an interrupted dial tone when you pick up the phone and an indicator light may flash on your phone.