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Set up my voicemail

Voicemail allows callers to leave a message when you are unable to answer your phone.

  • As part of the set-up, you must specify a password that you will use each time you check your messages. Your temporary password is the last seven digits of your phone number.
  • You can also record a personal greeting that callers will hear before the system prompts them to leave a message.
  • Voicemail is available on a subscription basis only. You can add Voicemail to your account online using My Account.

To set up Voicemail:

  1. For Home: Dial *99 from your home phone to access Voicemail.
  2. For Business: Dial your office number. Once your greeting plays, press 5.
  3. When prompted, use your phone keypad to enter your temporary password. Your temporary password is the last seven digits of your phone number.
  4. When prompted, enter your choice of a permanent Voicemail password.

    Note: Your password must be between 6 and 15 digits.

    Your Voicemail password can not:

    • Start with 0 (zero).
    • Be the same as your phone number.
    • Be the reverse of your phone number. Your password cannot be a single repeating digit. For example, 444444.
    • Your password cannot be a set of numbers in perfect ascending or descending order. For example, 456789 and 987654 will not be accepted or is 987654. 
  5. When prompted, say your first and last name.
  6. If you are not satisfied with the first recording, follow the system's voice-prompts to re-record your name.
  7. When prompted, press:

    • 1 on your phone keypad to choose the standard greeting (an automated voice message that prompts the caller to leave a message), or
    • 2 to choose a personalized greeting.
  8. When prompted, record your greeting and press the # key on your keypad.
  9. If you are not satisfied with the first recording, follow the system's voice-prompts to re-record your greeting.

    Note: When you have a new Voicemail message you hear an interrupted dial tone when you pick up the phone and an indicator light may flash on your phone.