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The Bell Wi-Fi app lets you control, manage and monitor your home Wi-Fi network from anywhere at any time. The Bell Wi-Fi app is available for all customers with our Giga Hub, or Home Hub 3000 or 2000.

Features include:

• Manage your Wi-Fi network name and password
• Share your Wi-Fi network with guests
• See all the devices connected to your network
• Check Wi-Fi signal strength throughout your network
• Manage parental controls, such as temporarily blocking Internet access or setting recurring access schedules
• Run speed tests on your devices
• Install Whole Home Wi-Fi pods

The Bell Wi-Fi app is available to all customers with our Giga Hub, or our Home Hub 3000 or 2000 . The app is free to download on Apple or Android smartphones. It requires Apple iOS 9.1 or higher, or Android OS 4.1 or higher.

To get the app:

1. Search for Bell Wi-Fi in the app store for your mobile device.
2. Download and install the app.
3. Open the Bell Wi-Fi app and log in with your My account. Get help logging in to the Bell Wi-Fi app

Note: if you see a black screen after updating or installing the Bell Wi-Fi app, please uninstall and reinstall the app.

If you are experiencing problems with your Wi-Fi network, start by looking at how well each of your devices connects to your home network. The Bell Wi-Fi app monitors your network to give you a connection quality rating for each device, and to show you when there is a problem.

To view your device connection quality:

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app
2. Touch the People icon at the bottom middle of the screen. Toggle to Devices
3. Touch a device to view its connection quality. The connection quality rating will appear under the device name, along with what channel it is on and which Wi-Fi pod or modem it is connected to.

Quality ratings:

• Excellent – All applications should run properly.
• Good – All applications should run without major impairments. You may see some buffering for high-speed applications, like 4K video streaming.
• Fair – Not ideal for real-time applications or high throughput applications, like 4K video streaming.
• Poor – Your device is not communicating well with the network. Real-time applications such as video calling or streaming may suffer.

Channels:

• 2.4 GHz channels are slower than 5 GHz but have more range
• 5 GHz channels are faster than 2.4 GHz but have less range

Less than excellent connection quality can be caused by many things, such as how far the device is from the modem, interference, what channel it’s using, or the speed tier of your Internet package.

To improve your connection quality rating, try:

• Toggling your device’s Wi-Fi off and on – This will reconnect the device to the network and let it choose to the best channel.
• Rebooting your device – This will reset the device’s connection to the network and let it choose the best channel.
• Moving the device closer to the modem or away from anything that may cause interference (e.g. metal appliances, other devices, etc.).
• Rebooting your modem

Try these steps one by one, checking the connection quality after each attempt until you see an improvement. The connection quality rating should refresh every minute.

More ways to improve Wi-Fi speed
For more information on how to improve your Wi-Fi speed, visit the Optimize my Wi-Fi Speed page.
If you have Whole Home Wi-Fi pods, visit Troubleshooting Whole Home Wi-Fi pods to learn how the quality rating applies to your pods.

View devices and connection information.

View all the devices connected to your Wi-Fi network.

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app
2. Touch the People icon at the bottom of the home screen.
3. Touch Devices.
4. Select a device to learn more about it.
   • Under the device name, you’ll see its connection quality rating, what channel it’s on and other device details.
5. To rename a device or assign it to a user, select the device and then touch the three dots in the top right corner. You can then select Nickname or Assign to user.

Blocking or pausing Internet access by device

Quickly pause Internet access for a device, or schedule regular times when a device will be blocked from accessing the Internet.

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app
2. Touch  the People icon at the bottom of the home screen.
3. Touch Devices
4. Select the device you wish to block Internet access for.
5. To pause Internet access immediately, touch Pause icon.
   • Choose between setting a timeout period, setting a freeze until midnight or freezing indefinitely
6. To schedule times when Internet access is blocked, touch Schedule Internet Freeze, then touch New Freeze Schedule.
   • Select one of the available options to block the device for a period of time:
     • School nights
     • Bedtime
     • Indefinitely
     • Custom

Note: you can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.

7. To unblock a device, touch the X on the device details page, and then touch Clear Time Out.

Keep in mind that this feature only limits Internet access from your Wi-Fi network. Cellular data can still be used while this function is enabled and downloaded content may still be accessible.

Share your Wi-Fi network name and password with guests.

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app.
2. On the Adapt section of the home page, touch the share icon beside the hidden Wi-Fi password.
3. Select the method of sharing you want to use.

You can also view your password:

1. On the Adapt section of the home screen, touch the Settings (gear) icon.
2. Tap show to view your password

Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all of a user’s devices at once, rather than one device at a time.

To create a profile:

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app
2. Touch the People icon at the bottom of the home screen.
3. Touch the Plus sign to add a user.
4. Touch Create a person.
5. Add a picture and a name, then touch Done
6. Scroll down to the newly created Profile and touch the stacked 3 dots ⋮ and touch Devices assigned or touch Tap to assign a device when setting up a newly created user.
7. If you have already assigned devices to the profile, scroll down to see all assigned device. To add a device, select a device from the list that appears. Touch Done when completed.
8. To remove a device, touch one of the assigned devices. You will notice the checkmark disappears. Select Done when you have removed any applicable devices.
9. With the profile and devices set up, scroll down to the profile you want to pause internet. Touch the pause icon.
10. Confirm how long the timeout will last. Freeze indefinitely, Freeze until midnight or Set Time out…
11. To restore internet access to the profile paused, touch the X to Clear Time out. Users can also extend the current time out.

Note: You cannot pause a profile that contains the device on which you are using the app.

With the user profile created, you can also assign scheduled freezes for all devices listed under the profile.

To create a timeout, follow the steps below.

1. Touch the People icon at the bottom of the screen.
2. Scroll down and touch the name of the User profile you want to set up a scheduled freeze.
3. To schedule times when Internet access is blocked, touch Schedule Internet freeze, then touch New freeze schedule.
4. Select one of the available options to block the device for a period of time:
   • School nights
   • Bedtime
   • Indefinitely
   • Custom
   • Note: You can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.
5. Touch save
6. Confirm you want to set up a schedule internet freeze for the user profile and touch Apply.
7. With the internet freeze now scheduled, you can modify the freeze;
   • Touch the Pencil icon to edit the start and end time
   • Touch the Checkmark to disable or enable the freeze. If the checkmark is green, the scheduled freeze is active.
   • Touch Garbage can icon to delete the scheduled freeze.

Keep in mind that this feature only limits Internet access from your Wi-Fi network. Cellular data can still be used while this function is enabled and downloaded content may still be accessible.

Note: you cannot pause a profile that contains the device on which you are using the app.

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app
2. On the Adapt section of the home screen, touch the settings (gear) icon
3. To rename your network, touch the pencil icon, input name, then click Done.
4. To change your Wi-Fi password, click the three stacked dots beside your hidden Wi-Fi password
5. Touch Edit to change the password
6. Touch Done then Update once you have confirmed the new Wi-Fi password.
   • You will need to update the new password for any devices that were connected previously to the Primary Wi-Fi.

1. Open the Bell Wi-Fi app and log in with your My Account username and password. Get help logging in to the Bell Wi-Fi app.
2. From the Adapt screen, touch View all, touch the device you are using, touch Device Internet Speed
3. Touch the device icon connected to the pulsing modem on the home screen.
4. The app will automatically run a speed test from your device.

Results not what you expected? Troubleshoot your Wi-Fi or visit our Optimize my Wi-Fi speed page for help.