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What happens when an alarm goes off

  • The alarm will sound in your home
  • A specialist from our central monitoring station will call you/your emergency contacts
    • In the event of fire or carbon monoxide alarms, the specialist will only attempt to reach the primary contact before notifying emergency services about the alarm
  • If we’re unable to reach anyone through your contacts list, or if your emergency contact cannot advise us that all is OK, emergency services will be notified
  • The specialist will then try to again reach your emergency contacts and will leave messages if necessary and possible
  • If you’ve set up alerts, you will receive a notification by e-mail and/or text