SoutienSécurité résidentielle

What happens when an alarm goes off

• The alarm will sound in your home
• A specialist from our central monitoring station will call you/your emergency contacts
  • In the event of fire or carbon monoxide alarms, the specialist will only attempt to reach the primary contact before notifying emergency services about the alarm
• If we’re unable to reach anyone through your contacts list, or if your emergency contact cannot advise us that all is OK, emergency services will be notified
• The specialist will then try to again reach your emergency contacts and will leave messages if necessary and possible
• If you’ve set up alerts, you will receive a notification by e-mail and/or text