Fibe TVInstallation

When you schedule your installation:

• We will set up two appointments:
1. A site visit to conduct a pre-survey
2. Your installation visit  

• During the pre-survey our technician will:
  • Need access to your communication or electrical room
  • Assess the work and equipment required to complete your installation
  • Identify work that you may need to complete before your installation date
  • Confirm your installation date

On the day of your scheduled installation:

• We will call ahead to confirm your appointment date, time and duration. Most appointments take about 3 hours.
• You or another adult will need to be present throughout.

What you'll need:

• To ensure that an adult is present for the duration of the appointment
• To have a power bar available
• To have uncluttered access to your computer(s) and TV(s)
• If you lease, to have permission from your lessor for the technician to drill holes and run wires 

Before your appointment date, a technician will bring a fibre-optic cable from a telephone pole to your business.

On arrival for your appointment, our technician will:

• Review your order with you
• Complete a survey of your business to discuss:
  • Where we can drill a small hole to bring the Fibe cable in through an outside wall. In most cases, this will be in the same place that your phone and electrical services enter the building and we carefully weather-seal the work area.
  • The location of your new equipment
  • Where your TVs and computers are

Our technician will :

• Clean work areas and return them to their original state
• Review a welcome pack with you to make sure you understand how to use your new service(s)
• Check that the work is completed to your satisfaction