About Bell Aliant Wholesale
As part of Bell Aliant, our wholesale division provides industry leading voice, broadband and IP solutions throughout Atlantic Canada. Our skilled account management, marketing, customer service and technical support teams are focused on delivering wholesale solutions to help you grow your business.
Bell Aliant Wholesale extends to its customers the power of Canada's largest communications company in Atlantic Canada. We provide you with the use of Bell Aliant's network which is an advanced, reliable and robust IP broadband network throughout the Bell Aliant Territory in Atlantic Canada. In partnership with Bell Canada, our local access capabilities extend across the country, which also enables us to provide national end-to-end facility based solutions to our customers.
Market we serve:
- Broadband / Data Resale & Interconnect
- Inter-exchange Carrier (IXC)
- Wireless Service Provider (WSP)
- Competitive Local Exchange Carrier (CLEC)
- Internet Service Provider (ISP)
- VoIP Resellers
- Residential Reseller
- Business Reseller
- Cable companies
Products we offer:
- Aggregated Asymmetric Digital Subscriber Line (ADSL) Services
- Competitor Digital Network (CDN) Services
- Ethernet Access and Transport
- High Speed Resale
- Interconnection Services
- Local Access Resale
- Private Line Access
- Professional Services
How to become a CLEC?
- CLECs are companies which have been certified by the CRTC as providers of local exchange services.
- Before a CLEC can offer any local exchange services in Atlantic Canada, Bell Aliant must verify the provider meets the proper requirements and is registered with the CRTC as a CLEC in the serving territory
- When a qualified CLEC wishes to pursue business operations, all of its interconnection inquiries, negotiations and service agreements within Atlantic Canada are the responsibility of Bell Aliant Wholesale. This covers all modes of service operation from essential services to competitive tariffed services that they wish to subscribe to.
For any additional information regarding CLECs, or how to become a CLEC within Atlantic Canada, please visit the CRTC's website.
How to become a Local Reseller?
Resellers are companies that have been certified by the CRTC to sell or lease telecommunication, DSL or Internet services
Before a Reseller can offer telecommunication services including DSL or Internet in Atlantic Canada, Bell Aliant must verify the provider meets the proper requirements and is registered with the CRTC as a Reseller in the serving territory
When a qualified Reseller wishes to pursue business operations, all of its inquiries, negotiations and service agreements within Atlantic Canada are the responsibility of Bell Aliant Wholesale. This covers all modes of service operation from essential services to competitive tariffed services that they wish to subscribe to.
For any additional information regarding Resellers, or how to become a Reseller within Atlantic Canada, please visit the CRTC's website.
1. Local VSP: In accordance with the directive of the CRTC in 2012-137, if the Customer is or becomes a Local Voice over Internet Protocol Service Provider (Local VSP) as defined by the CRTC in Telecom Decision 2005-21, the Customer shall, and shall require its customers to, as a condition of Bell Aliant providing the Services, abide paragraphs 52, 68, 93, 94 and 98 of Telecom Decision CRTC 2005-21, by the directives set out in paragraph 14 of Telecom Decision CRTC 2005-61, by the directives set out in paragraph 60 of Telecom Decision CRTC 2007-44, by the directives set out in paragraph 17 of Regulatory Policy CRTC 2011-426 and by such further applicable directives as the CRTC may issue from time to time concerning access to emergency services.
2. Membership in Commissioner for Complaints for Telecommunications Services Inc. (CCTS): In accordance with the directive issued by the CRTC in paragraph 18 of Telecom Decision CRTC 2011-46, any reseller providing services within the scope of the CCTS's mandate (including forborne wireline, wireless, Internet, and voice over Internet Protocol (VoIP) services to residential and small business retail customers) is required to be a member of the CCTS commencing five days after the date on which the CCTS informs the reseller that the CCTS has received a complaint about the reseller falling within the scope of the CCTS's mandate.
3. 9-1-1 Service Obligation: In accordance to Telecom Order CRTC 2000-500, any reseller reselling local service must provide Bell Aliant, in Bell Aliant's capacity as a LEC providing local services for resale, with the complete name, address, and telephone number information for each of the reseller's end-customers in Bell Aliant's 9-1-1 service areas and, pursuant to Order CRTC 2000-1048, any changes to the end-customer information must be provided within 30 days of the change.
4. Customer Transfer Protocol: In accordance with letter decisions of April 8, 1999, February 1, 2000 and May 16, 2000, and Pursuant to paragraph 28 of Broadcasting and Telecom Regulatory Policy CRTC 2011-191, any TSPs, Internet service providers or resellers purchasing Services from Bell Aliant must include in all current and new service contracts and other arrangements the requirement that they abide by customer transfer and service cancellation requests from a prospective new service provider acting on behalf of a customer.
5. Changes to Dialing Plan: Pursuant to paragraph 21 of Telecom Regulatory Policy CRTC 2010-132, resellers of Services making use of the North American Numbering Plan must make available the information on dialing plan changes in alternative formats for persons with visual impairments, upon request, in a manner consistent with the dialing plan changes information requirement.
6. End-Customer Privacy: Pursuant to paragraph 21 of Telecom Regulatory Policy CRTC 2009-723, resellers must abide by the same confidentiality provisions applicable to Canadian Carriers, as first established in Telecom Decision CRTC 86-7, amended by Telecom Order CRTC 86-593, and as further amended or modified from time to time by the CRTC.
7. Internet Traffic Management Practices: Resellers of the Company's Internet services employing Internet Traffic Management Practices shall abide by the disclosure requirements described in Telecom Regulatory Policy 2009-657, as amended over time by the CRTC.
8. Customer Service Accessibility: In accordance to CRTC Telecom Decision 2009-430, any reseller providing services within the scope of the CCTS’s mandate (including forborne wireline, wireless, Internet, and voice over Internet Protocol (VoIP) services must ensure that the service meets the CRTC’s requirements around customer-service accessibility.
For more information on the full range of Bell Aliant Wholesale solutions, please direct your inquiries to our Atlantic Canada Sales team :
Toll Free Number: 1-877-427-0436
Hours of Operation: Mon-Fri 8am-5pm AST.