Save article

Busy call return (*66)

The Busy Call Return (*66) calling feature lets you know when a busy line is free.

For quick reference, use the following checklist to use the Busy Call Return calling feature. For more guidance, follow the detailed step-by-step instructions.

What you need before you start

  • Busy Call Return is available on a pay-per-use basis or as a subscription along with *69 Last Call Return. To subscribe to this service visit My Account.
  • This information applies to Residential and Single Line Business customers. If you are a Business customer who dials 9 to reach an outside line, the following steps may not apply.

Follow these easy steps

Using Busy Call Return (*66)

  1. When you call a number and the line is busy, hang up the receiver.
  2. Pick up the receiver again and press *66.
  3. You will hear a recorded message confirming that the line is busy, and Busy Call Return will alert you when the line is free.
  4. Hang up the phone again.
  5. The line will be monitored for thirty minutes. A special ring will let you know when the busy line is free.
  6. Once you hear the ring, lift the receiver and the call will be made automatically.

Cancelling Busy Call Return

Lift the receiver and press *86.

Note: Charges still apply on cancelled Busy Call Return requests made on a pay-per-use basis. To subscribe to this service visit My Account.

Additional Information about Busy Call Return

  1. You can still make and receive calls while waiting for the Busy Call Return signal.
  2. You can have more than one Busy Call Return active at a time. Busy Call Return will signal you as the called parties become available. You will not know the number of the call being returned unless you subscribe to Call Display.