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How to set up password recovery on my modem

By setting up password recovery, you can have your password emailed or texted to you should you forget it.

  1. Open your web browser and visit or
  2. Click on Modem preferences.
  3. If prompted, enter the administrator password
    • Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.
  4. Under Password recovery, turn on By email or text message.
  5. In the Contact information section, enter your email address.
  6. Confirm your email address.
  7. Optionally, you can also enter your mobile number to receive a text message.
  8. Click Save