SupportInternet & email

Bell email features

With Bell email, you'll enjoy an easy-to-use interface, a mobile device-friendly experience, enhanced security, an ad-free inbox and more.

Your Bell email account includes:

• Sufficient email storage
• Email anti-virus protection
• Junk email filter
• Online access at bell.net

Plus, with your Bell email account, you also get access to the following services found at bell.net/mail:

Contacts: keep track of all your contacts, create distribution lists and add profile photos.

Calendar: schedule appointments, invite other participants and toggle calendar views.

Tasks: create tasks lists, set reminders and track your progress.

Managing your Bell email address and password

Resetting your password Learn how to reset your password through MyBell

Finding your Bell Mail address Learn how to find your email address in MyBell

Manage your Bell email address

Accessing your Bell email via the Web

We highly recommend using web-based Bell email to make the most of its many features.

To sign in to your Bell email account from the web:

1. Go to www.bell.net
2. Enter your Bell email address and password.
3. Click Log in or Sign in.
   
   You can be signed in on more than one computer at once.
   When you are done using Bell email, click your name in the top right corner of the window and then choose Sign out, or simply close your web browser. You will automatically be signed out if you leave your Bell email idle for a period of time, unless you have checked the Keep me signed in option.

   If you prefer, you can also sign in from the sites below, using your Bell email address and password:

• TheLoop.ca – Click the login button in the top-right corner of the page.

• www.bell.ca/webmail

Accessing Bell email via smartphone, tablet or computer

We highly recommend using web-based Bell email, to make the most of its many features.

However, you can configure Bell email to work with your email software using either POP or IMAP settings. We recommend using IMAP because it provides useful functions, such as syncing your folders and messages across multiple devices.

Setting up Bell email on your smartphone or tablet

Follow these steps to set up Bell email using the IMAP settings:

iOS:

1. Touch Settings.
2. Touch Passwords & Accounts.
3. Touch Add Account.
4. Touch Other.
5. Touch Add Mail account.
6. Enter your name, email address and password and touch Next.

 Android:

1. Open the Gmail app and navigate to the Settings section.
2. Touch Add account.
3. Touch Personal (IMAP) and then Next.
4. Enter your full email address and touch Next.
5. Enter the password for your email address and touch Next

Note: settings can vary by device. For more information, contact your device manufacturer.

Remember: if the email account details are automatically recognized, the account will be added. Otherwise, follow the steps to set up the account manually using these email server settings.

Computer

To use an email client (software) on your computer, click the following link and select your software to see setup instructions:

Learn how to add an email account to an email client.

Unsupported email software
If your email software is not listed when clicking the link above, you can attempt to set it up yourself using the support options offered by your software manufacturer. You’ll need your Bell email address and password, plus these server settings. We recommend using IMAP.

Troubleshooting

If you can’t send or receive email on your smartphone or tablet, or if you’ve recently updated your email password, you might need to update the email server settings. Follow these instructions to access your email settings.

iOS:

1. Touch Settings.
2. Touch Passwords & Accounts.
3. Touch Account.
4. Select your email address and review your settings.

Android:

1. Open the Gmail app and navigate to the Settings section.
2. Touch Accounts.
3. Touch Account.
4. Touch Account settings.
5. Select your account and review the settings.

Note: settings can vary by device. For more information, contact your device manufacturer.

Email server settings

Incoming mail server (IMAP or POP)

	IMAP	POP
Server	imap.bell.net	pophm.sympatico.ca
Port	993	995
SSL required	Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP)

Server	smtphm.sympatico.ca
Port	25 (or 587 if port 25 does not work)
Authentication required	Yes
TLS/SSL required	Yes (Select STARTTLS or TLS if available. If not, select SSL.)

Syncing Calendar and Contacts:

If you want to sync your Calendar and Contacts to your device or email software, you can do so using CalDAV (Calendar) and CardDAV (Contacts). Use the following settings:

CalDAV/CardDAV server	dav.webmail.bell.net
Port	443
Encryption	SSL

Troubleshooting issues with Bell email

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Issue	Resolution
I’m travelling outside of North America and can’t send or receive emails using my phone, tablet or email software.	You can use webmail to send and receive emails while travelling. You will need your email address and password to log in. How to find my email address or reset my password
Mail failed, returning to sender	If you receive this message (or Returned mail: User unknown or Message status: Undeliverable), confirm that you have the right email address for your intended recipient, and that you have typed it correctly. You can also read the body of the error message to see if it explains what went wrong.
Message was not delivered	You can receive this message for two reasons: either your message exceeds the maximum size of the recipient’s mailbox, or their mailbox is full.
Returned mail: Cannot send message for XX days	This message means that the Bell Mail server has been trying to send your message for several days, but has been unsuccessful. It may indicate a problem with the recipient’s email server.
Returned mail: Host unknown	This message means that the Bell email server cannot identify the recipient’s email server. Confirm that you have the right email address for your intended recipient, and that you have typed it correctly. If the email address looks correct, you can try sending your message again. If it still doesn’t go through, contact the recipient another way.
SSL or SMTP error message	If you get an error message that refers to SSL or SMTP when you try to send email, there is a problem with your anti-virus software. Typical messages are: The server requires a SSL connection (0x800CCC7C) SMTP 500 Syntax error (0x800CCC62) The server does not support a SSL connection (0x800CCC7D) Unable to establish SSL connection with server (0x800CCC7F) To continue using your current anti-virus software, you'll need to disable email scanning to send email. Follow the manufacturer's directions for your program, and be aware that this will reduce your virus protection. To avoid disabling email scanning, you can use Bell webmail rather than email software. You can also switch your virus protection to Bell Internet Security Manager, which supports SSL. If the problem persists,  verify your email server settings
My Sent folder is not updated in Webmail when I send messages from my email program.	You may need to change your email program's server settings to IMAP for the Sent folder to sync properly. Before you start, remove your current email profile. Important for Mac Mail:  If you're using Mac Mail, please disable your profile instead of removing it. By doing so, you’ll be able to keep the emails currently saved on your computer. Add a new profile: Learn how to add an email account to an email client.