What is the Bell Wi-Fi app?

The Bell Wi-Fi app lets you control, manage and monitor your home Wi-Fi network from anywhere at any time. The Bell Wi-Fi app is available for all customers with our Home Hub 3000.

Features include:

• Manage your Wi-Fi network name and password
• Share your Wi-Fi network with guests
• See all the devices connected to your network
• Check Wi-Fi signal strength throughout your network
• Manage parental controls, such as temporarily blocking Internet access or setting recurring access schedules
• Run speed tests on your devices
• Install Whole Home Wi-Fi pods

Installing the Bell Wi-Fi app

The Bell Wi-Fi app is available to all customers with our Home Hub 3000 or Home Hub 2000 modems. The app is free to download on Apple or Android smartphones. It requires Apple iOS 9.1 or higher, or Android OS 4.1 or higher.

To get the app:

• Search for Bell Wi-Fi in the app store for your mobile device.
• Download and install the app.
• Log in to the app one of two ways:
  • Best – Log in with your My Account username and password. This gives you access to all features of the app and lets you log in without having to be connected to your home Wi-Fi network.
  • Easiest – Automatically log in to the app when you are connected to your home Wi-Fi network. This will limit your access to features like setting Internet blocks or accessing user profiles.

Troubleshooting your Wi-Fi network

If you are experiencing problems with your Wi-Fi network, start by looking at how well each of your devices connects to your home network. The Bell Wi-Fi app monitors your network to give you a connection quality rating for each device, and to show you when there is a problem.

To view your device connection quality:

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch Devices at the bottom of the home screen.
3. Select the device you want to troubleshoot. The connection quality rating will appear under the device name, along with what channel it’s on and which Wi-Fi pod or modem it’s connected to.

Quality ratings:

• Excellent – All applications should run properly.
• Good – All applications should run without major impairments. You may see some buffering for high-speed applications, like 4K video streaming.
• Fair – Not ideal for real-time applications or high throughput applications, like 4K video streaming.
• Poor – Your device is not communicating well with the network. Real-time applications such as video calling or streaming may suffer.

Channels:

• 2.4 GHz channels are slower than 5 GHz but have more range
• 5 GHz channels are faster than 2.4 GHz but have less range

Less than excellent connection quality can be caused by many things, such as how far the device is from the modem, interference, what channel it’s using, or the speed tier of your Internet package.

To improve your connection quality rating, try:

• Toggling your device’s Wi-Fi off and on – This will reconnect the device to the network and let it choose to the best channel.
• Rebooting your device – This will reset the device’s connection to the network and let it choose the best channel.
• Moving the device closer to the modem or away from anything that may cause interference (e.g. metal appliances, other devices, etc.).
• Rebooting your modem

Try these steps one by one, checking the connection quality after each attempt until you see an improvement. The connection quality rating should refresh every minute.

More ways to improve Wi-Fi speed
For more information on how to improve your Wi-Fi speed, visit the Optimize my Wi-Fi Speed page.
If you have Whole Home Wi-Fi pods, visit Troubleshooting Whole Home Wi-Fi pods to learn how the quality rating applies to your pods.

Managing your connected devices

View devices and connection information.

View all the devices connected to your Wi-Fi network.

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch the devices icon at the bottom of the home screen.
   • Under the device name, you can see how long it has been online or when it was last connected to your network. If a device is offline for more than two weeks, it will be removed from the list.
3. Select a device to learn more about it.
   • Under the device name, you’ll see its connection quality rating, what channel it’s on and other device details.
4. Touch a device name to change its name, or touch the menu icon (three dots) in the top right corner and select Rename device.

Blocking or pausing Internet access by device

Quickly pause Internet access for a device, or schedule regular times when a device will be blocked from accessing the Internet.

• Open the Bell Wi-Fi app and log in with your My Account username and password.
• Touch Devices at the bottom of the home screen.
• Select the device you wish to block Internet access for.
• To pause Internet access immediately, touch Pause.
  • Touch Pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.
• To schedule times when Internet access is blocked, touch Block Internet access.
  • Select one of the available options to block the device for a period of time:
    • Until end of day
    • School nights
    • Bedtime
    • Indefinitely
    • Custom

Note: you can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.

• Touch Set Internet block.
• To unblock a device, touch the X next to the Internet block on the device page, and then touch Unblock.

Keep in mind that this feature only limits Internet access from your Wi-Fi network. Cellular data can still be used while this function is enabled and downloaded content may still be accessible.

Blocking or pausuing Internet access by user

Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all a user’s devices at once, rather than one device at a time.

To pause Internet access for a profile, touch Pause beside the profile name. This will block all devices assigned to the profile.

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch Devices at the bottom of the home screen.
3. Touch Users on the top left side.
4. Touch Add a user.
   • Touch User’s name and enter a name.
   • Touch the camera icon if you would like to add a photo.
   • Select devices from the Assigned devices list to add them to the profile.
   • Touch the green check mark when you’re happy with the profile you’ve created.
   • • Touch Pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

Note: you cannot pause a profile that contains the device on which you are using the app.

Sharing your Wi-Fi network with guests

Share your Wi-Fi network name and password with guests.

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch Share Wi-Fi at the top right of the home screen.
3. Select the method of sharing you want to use.

You can also view your password:

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch Menu at the bottom left of the home screen.
3. Touch Password.

Block or pause Internet access by user

Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all a user’s devices at once, rather than one device at a time.

To pause Internet access for a profile, touch Pause beside the profile name. This will block all devices assigned to the profile.

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch Devices at the bottom of the home screen.
3. Touch Users on the top left side.
4. Touch Add a user.
   • Touch User’s name and enter a name.
   • Touch the camera icon if you would like to add a photo.
   • Select devices from the Assigned devices list to add them to the profile.
   • Touch the green check mark when you’re happy with the profile you’ve created.
   • • Touch Pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

Note: You cannot pause a profile that contains the device on which you are using the app.

Changing your Wi-Fi network name and password

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. On the home screen, touch Menu (iOS) or Menu > Wi-Fi (Android).
3. To change your Wi-Fi network name, touch Edit beside the name.
4. To change your Wi-Fi password, touch the Password tab, and then touch your password to edit.

Running a speed test

1. Open the Bell Wi-Fi app and log in with your My Account username and password.
2. Touch the device icon connected to the pulsing modem on the home screen.
3. Touch Speed test.
4. The app will automatically run a speed test from your device.

Results not what you expected? Troubleshoot your Wi-Fi or visit our Optimize my Wi-Fi speed page for help.