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My service is not working

If one of your services is not working or you are receiving error messages, please try the following steps to resolve your issue. 

Home phone

  • Unplug and reconnect phone line to ensure that it's not off the hook.
  • Connect phone line to a different wall jack.

See troubleshooting steps for Home phone


  • Restart your receiver:
    a. Disconnect the power cable for 10 seconds
    b. Reconnect the cable
    c. Wait for your receiver to start back up
  • Fibe TV customers: Restart your modem
  • Try another channel

See more troubleshooting steps for Fibe TV or Satellite TV TV


  • Restart your modem
  • Disconnect any third-party routers or adapters
  • Restart your computer
  • Try connecting with other devices

See more troubleshooting steps for Internet

If you've tried all of the above and still cannot get service or resolve your problem, please contact us.