Save article

My service is not working

If one of your services is not working or you are receiving error messages, please try the following steps to resolve your issue.

 

Home phone

 

  • Unplug and reconnect phone line to ensure that it's not off the hook.
  • Connect phone line to a different wall jack.

See troubleshooting steps for Home phone

 

TV

 

  • Restart your receiver:
    a. Disconnect the power cable for 10 seconds.
    b. Reconnect the cable.
    c. Wait for your receiver to start back up.
  • Fibe TV customers: Restart your modem.
  • Try another channel.

See more troubleshooting steps for Fibe TV or Satellite TV TV

 

Internet

 

  • Restart your modem.
  • Disconnect any third-party routers or adapters.
  • Restart your computer.
  • Try connecting with other devices.

See more troubleshooting steps for Internet


If you've tried all of the above and still cannot get service or resolve your problem, please contact us.