If you are not getting your e-bill notification each month, it’s possible that:
- Your e-bill email address is different than the one you are checking
- You did not confirm your email address in the email we sent you when you signed up for e-bill
To check your e-bill set-up:
- Go to My Account.
- Enter your email address and your password.
- Select Log in.
Note: If you haven't registered for My Account, select the Register now button. You will need:
- Your Bell Aliant account number
- The postal code where your services are currently installed
For help registering, see our Register for My Account support article.
- The My Account overview screen appears. Select the Account profile link from the secondary navigation.
On the account profile page, confirm that:
Your bill type is set to paperless e-bill.
- Scroll down to your bill type to confirm it is set to e-bill.
- If your bill type is set to Paper, select Change. Get help switching to e-bill
Your email notification address is set to the email address you have been checking
- On the Account profile screen, go to the e‑bill notification section
- Confirm that the email address listed is the one you have been checking for e-bill notifications.
- If this is not the email address where you want to receive your e-bill notification, select Change.
- Enter your new email address.
- Retype your new email address to confirm it.
- Select Submit.
- Select Continue to confirm your email address.
Note: You will receive an email at this new address. When you get this email, open it and select Confirm to confirm the change to your paperless bill email address.
- Select Back to My Account to return to My Account.
For the bill type, you are not asked to complete your e-bill setup
- On the Account profile screen, in the Bill type section, you may see the message “To complete the e-bill setup process, please confirm receipt of our email”. If so, you need to complete the e-bill setup.
- Select confirm receipt of our email to:
- Confirm the email address that the email was sent to
- Change the email address
- Resend the confirmation email