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Not receiving my paperless bill email notification

 If you are not getting your e-bill notification each month, it’s possible that:

  • Your e-bill email address is different than the one you are checking
  • You did not confirm your email address in the email we sent you when you signed up for e-bill

To check your e-bill set-up:

  1. Go to My Account.
  2. Enter your email address and your password.
  3. Select Log in

    Note: If you haven't registered for My Account, select the Register now button. You will need: 

    • Your Bell Aliant account number
    • The postal code where your services are currently installed

    For help registering, see our Register for My Account support article. 

  1. The My Account overview screen appears. Select the Account profile link from the secondary navigation.

    My profile link

    On the account profile page, confirm that:


    Your bill type is set to paperless e-bill.

    1. Scroll down to your bill type to confirm it is set to e-bill.
    2. If your bill type is set to Paper, select Change. Get help switching to e-bill

      bill type


    Your email notification address is set to the email address you have been checking


    For the bill type, you are not asked to complete your e-bill setup