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Stay connected during a power outage to your fibre-to-the-home phone service

Home Hub 3000 users: please visit Stay connected during a power outage with your Home Hub 3000 for complete details on the battery back-up.


How to stay connected during a power outage to your fibre-to-the-home phone service

What will the battery power during an outage?

A battery backup gives you over eight hours of home phone usage during power outages.

IMPORTANT: if the battery charge runs out, you will not have access to your home phone service, including 9-1-1 emergency services until the power is restored.


Knowing when to replace the battery


Replacing my home phone battery - Identifying your battery backup unit


Replacing my home phone battery – Locating and removing the old battery

  1. Your Bell battery is located close to where the service comes into your home and is usually in the basement or garage. Once you have found the battery, unplug the power supply.

    PLEASE NOTE: The battery can be replaced without shutting down the system. The fibre-to-the-home UPS must remain connected to the AC mains. If you disconnect the fibre-to-the-home UPS from the AC mains, service will be lost when the battery is removed.

  2. Identify which type of battery unit is installed in your home.

  3. Open the battery unit by pressing the latch as indicated in the image below

  4. Remove the battery, being careful not to damage the wires between the battery and the compartment. Model B has clips holding the battery in place. If you have this model, use your fingers to the push the bottom clip down while dislodging the battery. Use the same approach with the top clip.

  5. Disconnect the red wire clip from the positive red terminal by sliding it off. Disconnect the black wire clip from the negative black terminal of the old battery by sliding it off.

  6. Carefully set aside the old battery.

Replacing my home phone battery - Installing the new battery


Safety warnings


Ordering a battery


Warranty and returning the old battery