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Troubleshoot the Fibe TV app

Issue On a mobile device On Apple TV, Fire TV or Android TV On a computer (Web)
I receive the following error using an Amazon Fire TV Stick:
“Connection Error – An unknown error occurred connecting to the Amazon Appstore.”
 		  

1. Open the Settings menu on your Fire TV Stick.
2. Select Apps & Notifications.
3. Select Manage All Applications and choose the Appstore.
4. Go to Storage > Clear Data > Clear Cache.
5. Reboot your device.


 

 


 

I experience errors while playing content and playback doesn’t resume.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how to close apps on your phone.
  4. Turn your phone or tablet off and then on.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how to close apps on your Apple TV.
  4. Restart your Apple TV. Learn how.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Clear your browser cache and cookies. Learn how to optimize your Internet browser or Safari.
  4. Close your browser and open it again.

I am receiving the following error: "Watching video content on this device is only available when connected to your Bell Home Wi-Fi. (1052)"

    

Make sure you are connected to your Bell Internet service at home.

You can watch television with the Fibe TV app on Apple TV only from home. You must be connected to the Bell Internet account that is associated with your Fibe TV account.

I am receiving an error related to Adobe Flash Player when trying to watch TV on fibetv.ca.

    
  1. Install the Adobe Flash Player.
  2. Close your browser and open it again.
  3. Visit fibetv.ca and try to play content.

If the error persists, you might need to enable Flash in your browser:

 

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