SupportTV

Your home screen can show a variety of personalized and featured content available to you.

1. Select the top-right filters icon to show or hide different categories.
2. You can choose from the following categories:
   • Latest recordings: your recordings from the last 7 days, shown newest first
   • Movies, shows and channels that you're subscribed to and can watch for free, on demand
   • Popular On Demand movie rentals
   • Your favourite channels.
   • My list and on demand rentals.

1. From any screen in the app, touch the magnifying glass icon .
2. Type what you're searching for into the box, then touch Search.
3. Browse the top results in each section by swiping left and right.
4. To see more results within a section, touch the View more results button at the end of the row.
5. Touch any of the tabs to jump to a specific section of the search results.

1. Select the Guide tab.
2. From the guide, touch the filter icon .
3. Select checkboxes to add (or remove) as many filters as you like. You can filter by:
   • Subscribed channels.
   • Favourites.
   • Genres (e.g.,: Sports, Movies, Family, etc.).
   • Language (English or French).
   • Quality (HD, SD, Best quality or Audio) - with Best quality, SD channels are shown only when HD is not available.
4. Touch the X to go back to the guide.

The Movies and Shows sections contain on-demand content that is part of your subscriptions, as well as content that can be rented or purchased.*

1. Select a shortcut at the top of the Movies or Shows sections to easily navigate to different categories.
   • To view channels, click on the shortcut or scroll to the bottom of the section.
   • Within the Movies section, click on the Rentals shortcut to rent or purchase available content.
2. Select View All to see more content within that category.

*Renting or purchasing content is only available on Android devices.

Downloading content*

1. Select the recording or on-demand content that is available for download
2. Touch the Download button.
   • The content starts downloading. The on-screen message will change from “Downloading” to “Downloaded” once complete.
   • The downloaded content is saved to your device and can be found in the My watchlist section of the app. You can now watch it even if you’re offline.
3. To delete a download, select it and touch Delete download only.

If you’re unable to download a recording or on-demand content, the following might be the reason:

• The recording is older than 60 days.
• It has already been downloaded on another mobile device.
• The on-demand content is not available for download.
• You don’t have a subscription with the content provider.

*Only Fibe TV customers with a PVR will see a Recordings option.
All others will only be able to download on-demand content.

Configuring downloads
If you want to download content over your mobile network, follow these steps:

1. Enter Settings and select Video Quality.
2. Enable Download over mobile networks. Mobile data charges may apply.
3. To change the quality settings of your downloads, select Set Downloads Quality and choose one of the following:
   • Standard: This reduces picture quality but uses less mobile data. The recording or on-demand content also downloads more quickly and uses less space on your device.
   • Higher: This gives you the best picture quality but uses more mobile data. It also takes longer to download the recording or on-demand content and uses more space on your device.

1. Touch the Settings icon on the top right.
2. Scroll down to the Accessibility section.
3. Select either Closed Captions or Descriptive Video to apply the desired setting.
   
   To remove the setting, select Closed Captions or Descriptive Video again.

Alternatively, while watching a show, touch CC in the bottom right to enable closed captions. Touch CC again to turn them off.

1. Touch the Settings icon  on the top right.
2. Touch My account.
3. Touch Set quality.
4. Touch the preferred streaming quality (e.g., Best).

1. Touch the Settings icon on the top right.
2. Touch Parental Controls.
3. Touch Unlock to change the parental controls.
4. Enter your PIN or your MyAccount username and password, as applicable.

   The first time, you’ll need your MyAccount username and password but you can set a PIN once you log in.

5. In the left column, set parental controls that apply to all devices, current and future, that are linked to your account.
6. In the right column, set parental controls that apply to the current device. This device-specific setting takes priority over the account-wide settings.
7. Touch Done when you're finished.

1. Touch the Settings icon on the top right.
2. Touch Parental Controls.
3. Touch Unlock.
4. To reset the PIN, touch Forgot your PIN?
5. Enter your MyAccount username and touch Modify.
6. Enter the 4-digit PIN you want.
7. Enter the PIN again.
8. Your PIN has been changed. Touch Close to continue.

1. Touch the Settings icon  on the top right.
2. Touch My Receivers.
3. Touch the Pair your receiver button.
4. Touch Next.
5. On your Fibe TV remote, press the Apps button.
6. From the App launcher, select Pair a device.
7. Scroll to and select Pair a device.
8. Select Next.
9. A 4-digit code will appear on your TV screen.
10. On your smartphone or tablet, enter the 4-digit code and then touch Pair device.
11. Give your smartphone or tablet a nickname and touch Next.
    Note: Up to 10 devices can be paired to a receiver. Naming your devices will help identify them should you need to remove one.
12. Give your receiver a nickname and then touch Next.
    Note: Naming your receivers will help you identify which one you're controlling.

You'll receive a confirmation message on your device as well as on your TV screen.

1. When watching a show, touch the collapse icon on the bottom right to open the On now or On Demand guide.
2. Select any program in the guide to start watching it on your device.
3. You can also access your Recently Watched, Favourites and My list content directly from this view.
4. Touch the expand icon to return to full screen.